• AI Specialist- INTL India

    Insight Global (Houston, TX)


    Job Description

    Insight Global is currently looking for a remote Senior AI Engineer to sit in India. This person will be responsible for designing and deploying scalable agentic and generative AI automation across voice, chat, and back‑office workflows using CCaaS platforms, LLM frameworks, and enterprise integrations to deliver efficient, production‑ready customer experience solutions. The ideal candidate for this position will be okay with working EST hours, and the pay rate for this position will range from $25-35/hr.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    - 4–6+ years of hands‑on engineering experience with Python or Node.js, including building agentic or multi‑agent AI systems using frameworks like LangChain, LangGraph, Semantic Kernel, or CrewAI.

     

    - 3+ years working with Generative AI/LLM technologies, including prompt engineering, tool/function calling, RAG pipelines, and agent memory/state management.

     

    - 3+ years of experience in contact‑center (CX/CCaaS) environments with required exposure to Genesys Cloud, NICE CXone, Amazon Connect, or similar platforms.

     

    - 2–4+ years delivering AI‑driven automation for voice, chat, and back‑office workflows, integrating with CRMs, ticketing systems, workflow engines, or RPA tools.

     

    - 3+ years using conversational AI platforms such as Yellow.ai, Parloa, Kore.ai, or Microsoft Copilot Studio, including API integrations and enterprise‑scale deployments.

     

    - Proficiency in english

     

    - Ability to comfortably work EST hours