• Application Support Engineer

    Insight Global (Chicago, IL)


    Job Description

    The Application Support Engineer will join a team of engineers responsible for providing technical analysis, investigation, and technical maintenance and support on the organizations 3rd party applications and client technical application related issues; This role will specifically support a Hyperion application (Oracle system). You will be maintaining, prioritizing, and addressing to internal technology groups and 3rd party technology vendors. You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.

     

    This role is hybrid onsite, 2x days per week in downtown Chicago, IL.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • 5+ years of Application Support experience with hands on experience in 3rd party application support, performance maintenance, application analysis, SQL scripting, software patching and ITIL (ServiceNow), incident response and solutioning, documentation, etc.

    • Preferred expertise in Hyperion Architecture, maintaining Essbase cubes, and software patching and ITIL (ServiceNow). Experience coding and maintaining MaxL scripts.

    • If no direct experience with Hyperion, then supporting Oracle applications and environments would be most similar and relevant.

    • Hands on technical experience with cubes (Essbase), MaxL scripts, or strong SQL scripting.

    • Familiarity with Azure public cloud and an understanding of RBAC, Privileged Access Management, and Privileged Identity Management. File integration experience is an asset.

    • Understanding of risk management, capital stress testing, credit risk models, and regulatory compliance.

     

    Strong communication skills; Ability to act as a liaison between 3rd party vendors for application issue resolution.