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Job Description

Key Responsibilities

1. Operational Leadership & Service Delivery

• Lead day-to-day operations of our MSP - global infrastructure across on-prem data centers, cloud environments, and hybrid models.

• Define and track SLAs, KPIs, and service health metrics to ensure consistent, high-quality delivery.

• Implement best-in-class ITIL practices for incidents, problems, change, and capacity management.

• Ensure 24x7 operational support models for global workloads and client requirements.

2. Technical & Infrastructure Acumen

• Oversee administration and optimization of Windows, Linux, Unix servers, virtualization platforms (VMware, Hyper-V), and container platforms (Kubernetes, Docker).

• Lead network and security infrastructure operations including LAN, WAN, firewalls, load balancers, and VPNs.

• Drive excellence in storage, backup, and disaster recovery services.

• Manage public cloud infrastructure (AWS, Azure) with focus on cost governance, automation, and cloud-native operations.

• Guide adoption of infrastructure automation (IaC), observability tools, and DevOps practices to improve resilience and speed.

3. Governance, Risk & Compliance

• Ensure infrastructure compliance with enterprise standards, data residency, and regulatory requirements.

• Develop and manage a governance framework for patching, configuration, and lifecycle management.

• Service Management & ITIL process familiarity (incident, change, problem, SLA mgmt.)

• Lead preparation and response for infrastructure audits, DR drills, and capacity assessments.

4. People Leadership & Culture

• Build, mentor, and inspire high-performing infrastructure operations teams, spanning systems, cloud, storage, and network.

• Invest in training and certification programs to ensure teams remain current with emerging technologies.

• Foster a culture of operational discipline, innovation, and service excellence.

5. Business Alignment & Stakeholder Engagement

• Act as the trusted advisor for executives, business units, and customers on infrastructure strategy and operations.

• Deliver executive dashboards and operational reporting on uptime, performance, and efficiency.

• Partner with application, cybersecurity, and product teams to ensure infrastructure services enable business outcomes.

• Engage in vendor management and strategic sourcing to optimize costs and service quality.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Qualifications & Experience

• 15–18 years of progressive experience in IT infrastructure operations, with at least 8+ years in senior leadership roles.

• Proven track record managing large-scale infrastructure environments across & service delivery teams operating into on-prem and hybrid data centers, networks, and cloud platforms.

• Strong technical knowledge of:

o Operating Systems: Windows Server, Linux, Unix.

o Cloud: AWS, Azure, GCP (multi-cloud operations desirable).

o Networks: LAN/WAN, firewalls, SD-WAN, VPN.

o Storage & Backup: SAN, NAS, backup technologies (Veeam, Commvault, NetBackup).

o Virtualization & Containers: VMware, Hyper-V, Kubernetes, Docker.

• Familiarity with infrastructure automation (Terraform, Ansible, PowerShell, Python) and observability tools (Nagios, SolarWinds, Datadog, Splunk, Prometheus).

• Relevant certifications strongly preferred but not mandatory:

o Cloud: AWS Certified Solutions Architect, Azure Administrator/Architect.

o Systems: Microsoft Certified: Windows Server Hybrid Administrator, Red Hat Certified Engineer (RHCE).

o Virtualization/Containers: VMware Certified Professional (VCP), Certified Kubernetes Administrator (CKA).

o Networking/Storage: CCNP/CCIE, NetApp/EMC certifications.

o ITIL v4 or equivalent service management credential.

• Strong ability to influence C-level stakeholders, manage vendors, and deliver transformation programs. · An MBA or master’s degree in technology or business management is preferred.