"Alerted.org

Job Description

We're seeking a Tech-Ops Manager to lead corporate IT operations for our fast-growing Startup private aviation company. This role is critical to ensuring our corporate staff has seamless technology experiences as we scale. You'll manage end-user support, collaborate with external hardware partners, and drive initiatives across our modern collaboration and identity management platforms. This role is based in Fort Lauderdale Florida.

Own end-user IT support and operations for corporate offices, ensuring high availability and user satisfaction

Manage and optimize our collaboration technology stack (Microsoft 365, Slack, and Zoom)

Administer OKTA identity and access management, including user provisioning, authentication policies, and security controls

Deploy and manage MDM solutions for Windows, Mac, and iPad devices across the organization

Partner with external vendors who handle laptop procurement and configuration, ensuring smooth device onboarding

Lead IT projects and initiatives to improve operational efficiency and user experience

Develop and maintain IT documentation, policies, and standard operating procedures

Provide strategic guidance on technology investments and infrastructure improvements

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

5+ years of experience managing corporate IT operations and end-user support

Strong proficiency with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Intune)

Demonstrated experience with Slack and Zoom administration and support

Hands-on experience with OKTA or similar identity and access management platforms

Expert knowledge of MDM solutions for both Windows and Mac environments

Deep technical knowledge of Windows, macOS, and iOS device management

Excellent troubleshooting skills and ability to resolve complex technical issues

Strong communication skills with ability to translate technical concepts for non-technical users

Experience working in fast-paced, dynamic startup environments Experience with AWS or other cloud platforms

Familiarity with aviation or regulated industry IT requirements

Background in scripting or automation (PowerShell, Bash, Python)

ITIL or relevant IT service management certifications

Experience with security and compliance frameworks