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Job Description

Insight Global is seeking an Associate Director to lead a high‑performing team for one of our top Facilities Management clients in the St. Louis market. This leader will oversee a team of managers, drive operational excellence, and support the growth of both existing and emerging client portfolios.

Key Responsibilities

- Provide formal supervision and leadership to employees, including training, development, performance evaluations, coaching, and oversight of recruiting and hiring.

- Coordinate and manage daily team operations, including establishing work schedules, assigning tasks, and cross‑training staff.

- Set and monitor staff and departmental deadlines, offering mentorship and coaching as needed.

- Partner with senior sales professionals to define complex project requirements, evaluate approaches, develop action plans for high‑risk areas, and ensure timely execution by the team.

- Secure and coordinate resources required to support projects and develop strategic operational plans.

- Manage sales activities and relationships with large, high‑profile clients; identify new sales opportunities and improvements within existing accounts.

- Review service‑level performance reports to ensure client expectations are consistently met or exceeded.

- Troubleshoot escalated issues, collaborating closely with senior internal stakeholders and client cross‑functional teams. Serve as a subject matter expert on key systems and processes.

- Guide clients and project teams on scope of work, responsibilities, daily performance expectations, and delivery against contractual obligations.

- Apply broad business knowledge and cross‑disciplinary understanding to achieve team and departmental objectives.

- Lead by example and model behaviors aligned with CBRE RISE values; influence others while adhering to organizational policies and plans.

- Identify and resolve complex technical and operational challenges.

- Recognize the broader departmental impact of decisions and actions.

- Continuously improve existing methods, processes, and standards within the discipline.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 6+ years of relevant experience within Facilities Management

- Experience in a leadership role overseeing a group of manager-level or above staff members

- Experience in sales, whether that be new business or retention

- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

- Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.

- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

- Extensive organizational skills and an advanced inquisitive mindset. - Degree in Business Management or a similar relevant degree