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Job Description

Insight Global is seeking an individual contributor Product Manager for a prestigous global banking client, which serves as the issuing bank behind a popular tech-forward consumer credit card.

This product team is responsible for improving the platforms and technologies supporting the credit card Dispute agents, which includes transactional, non-transactional, and fraud related consumer credit card disputes in compliance with US Regulation Z and Mastercard chargeback and dispute procedures. The role could focus across front office intake, back-office investigations, data controls, and more.

Example Initiatives and Priorities:

- Build a chatbot to automate disputes intakes

- Automate fraud disputes classification at the time of intake

- Improve back-office agent efficiency by automating data extraction from various data sources

Responsibilities:

- Collaborate with cross-functional teams (Engineering, Legal and Compliance, Fraud and Disputes Operations, other Product teams) to build out relevant features

- Facilitate Agile processes such as backlog grooming, sprint planning, and user story definition

- Collect and analyze stakeholder feedback to guide product build

- Track key metrics and outcomes

- Build Control framework, process and procedure for owned product

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 3-10 years of Product Manager experience

- Proficiency with Agile methodologies and collaboration tools (Jira, Confluence, etc)

- Experience with Credit Card business

- Experience owning and running projects with clear planning and milestones

- Strong technical understanding to collaborate with Engineering and develop technical solutions

- Familiarity with regulatory frameworks in financial technology

- Excellent communication and stakeholder management skills - Knowledge within credit card disputes or fraud highly preferred

- Knowledge of chargeback processes procedures

- Experience with Mastercard

- Experience with Apple Pay, Apple Card, or similar Digital Wallet products