• Change Manager

    Insight Global (San Francisco, CA)


    Job Description

    Support work across key transformation streams (automation, content, analytics, change, case analysis)

     

    Assist with driving adoption of new workflows and self‑service tools

     

    Help execute change management and enablement activities for Tier 1 teams

     

    Participate in cross‑functional meetings and coordinate with workstream leads

     

    Support automation opportunity prioritization and measurement dashboard efforts

     

    Assist in tracking progress, gathering feedback, and supporting continuous improvement

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    Experience with change management or supporting organizational/process transformation

     

    Ability to work cross‑functionally across multiple workstreams

     

    Familiarity with automation, AI‑driven workflows, or digital employee support

     

    Strong communication skills for stakeholder engagement and driving adoption

     

    Comfort with data, metrics, and continuous improvement initiatives Background in employee support, Tier 1 operations, or help desk environments

     

    Experience with AI agents, automation platforms, or Agentforce

     

    Enablement experience (training, comms, or reskilling programs)

     

    Experience in large, multi‑track programs with exec visibility

     

    Familiarity with dashboards or measurement frameworks