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Summary:

As one of Meta's Developer Support Solutions Engineers, you will be part of a team responsible for supporting large-scale, highly-technical, internal products. You will be embedded in a team of internal product engineers where you will create self-service content, answer frontline support questions, represent the user in team meetings and product roadmaps, and drive AI quality and adoption.

Required Skills:

Developer Support Solutions Engineer Responsibilities:

1. Respond to and triage support questions from Meta engineers, ensuring timely and effective resolution of developer issues

2. Leverage AI-powered tools and analytics to diagnose, troubleshoot, and resolve technical challenges, continuously improving support quality and efficiency

3. Document, refine, and enhance developer support processes and workflows

4. proactively plan improvements and drive operational success

5. Collaborate cross-functionally with content engineers, product engineers, product managers, and leadership to deliver actionable customer feedback and surface data-driven insights that inform product feature and bug prioritization

6. Analyze support interactions to identify trends, automate repetitive tasks, and recommend process improvements using modern AI and automation technologies

7. Stay current with advancements in AI and developer tools, sharing insights and fostering innovation within the developer community

8. Demonstrate technical writing skills by creating, editing, and following documentation and run-books to research and resolve customer issues

9. Educate and mentor team members on best practices for integrating Meta’s AI solutions, including onboarding, documentation, and hands-on developer support

10. Design, develop, and maintain small-scale tooling projects that enhance information access and support workflows for the DSS mission

11. Leverage AI technologies to test solutions, develop and configure agentic tools, and collaborate cross-functionally to advance AI adoption within developer support

12. Lead knowledge-sharing initiatives on AI technologies, fostering upskilling and innovation across the broader team

13. Contribute to development projects focused on improving content delivery and support systems, applying coding skills and technical expertise

Minimum Qualifications:

Minimum Qualifications:

14. BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience

15. 3+ years experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc

16. 2+ years experience in developer support and/or developer outreach for a developer audience or equivalent experience

17. Technical understanding of the general development process of shipping code, testing and releasing to production

18. Demonstrated problem solving experience to rapidly assess, analyze, and resolve or troubleshoot issues, and distill solutions into clear and concise communications

19. Effective communication, organizational, and time management skills

20. Proven experience in building successful trusted partnerships while managing multiple assignments and/or responsibilities

Preferred Qualifications:

Preferred Qualifications:

21. 5+ years of experience in developer support, software engineering, or related technical roles

22. Experience working with AI/ML technologies, agentic tools, or automation platforms

23. Prior experience developing internal tooling or support automation solutions

24. Advanced proficiency in multiple programming languages and frameworks

25. Experience supporting internal enterprise products or platforms at scale

26. Demonstrated leadership in mentoring, educating, or upskilling engineering teams

27. Demonstrated analytical skills with experience using data-driven approaches to identify trends and drive process improvements

28. Familiarity with Meta’s internal support processes, tools, and developer ecosystem

29. Experience influencing product roadmaps through actionable feedback and data-driven insights

Public Compensation:

$98,000/year to $142,000/year + bonus + equity + benefits

**Industry:** Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].