"Alerted.org

** Very long term project; initial PO for 1 year with multiyear extensions; Hybrid; need 2 verifiable references. **

Roles & Responsibilities :-

+ Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.

+ Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution

+ Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.

+ Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.

+ Develops and implements, and trains others to develop in Microsoft Dynamics.

+ Helps gather and document requirements from non-technical business users.

+ Uses technical expertise to translate business requirements into effective system requirements and functional design documents.

+ Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.

+ Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.

+ Prototypes and demos recommended solutions for users.

+ Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.

+ Provide ongoing technical support and training for end-users.

+ Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.

+ Assist with the project planning, scheduling and deployment of the new CRM features.

Required Skills :-

+ 10 years of experience in IT industry.

+ 3 years of experience as a technical expert in an IT organization.

+ 3 years of experience developing in Microsoft Dynamics.

+ Proficiency in Microsoft Dynamics 365 CRM Development and customization.

+ Experience with JavaScript, C#, .NET, and Web Services.

+ Knowledge of Dynamics 365 APIs and SDKs.

+ Understanding of Customer Relationship Management solutions.

+ Experience with SQL, database management and data migration techniques.

+ Strong communication skills and ability to work in a team environment.

+ Problem solving skills.

+ Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle).

+ Strong understanding of CRM data modeling, workflows and user interface customization.

+ Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps).

+ Familiarity with Microsoft SharePoint.

+ government experience preferred.

+ Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.