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Overview

ABM Industries is seeking a dynamic and experienced **Aviation Operations Manager – Cabin Services** oversees all aspects of cabin service operations to ensure passenger safety, comfort, and satisfaction. This role includes managing cabin crew, coordinating with cross-functional teams, ensuring compliance with aviation regulations, and driving service excellence..

**Compensation: Up To:** $60,000.00/ annual salary (US Dollars)

The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

**401(k)** – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.

**Benefits:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

ABM Employee Benefits: Staff & Mgmt (https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting%20Flyer%20-%20Staff%20&%20Mgmt.pdf)

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Key Responsibilities

+ Lead and manage cabin services operations, including supervision of cabin crew and catering coordination.

+ Conduct pre-flight briefings, communicate flight details, weather, and safety updates to crew.

+ Ensure strict adherence to FAA (or applicable jurisdiction) regulations and airline safety protocols.

+ Oversee in-flight service delivery: meal and beverage provisioning, cabin cleanliness, and entertainment systems.

+ Handle passenger concerns and disruptions professionally and efficiently.

+ Coordinate with flight deck, ground operations, and catering teams for seamless boarding and turnaround.

+ Train, mentor, and assess cabin crew performance, including monitoring certifications and uniforms.

+ Prepare reports on service performance, incident reports, and flight irregularities for senior management.

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Required Qualifications

+ Minimum of 5 years in cabin services or in-flight operations, including at least 2 years in a supervisory role.

+ In-depth knowledge of aviation safety regulations (FAA, TSA, EASA, etc.) and procedures.

+ Strong leadership, communication, and problem-solving skills; capable of handling high-pressure situations.

+ Customer-focused with excellent interpersonal skills for passenger interaction.

+ Ability to work flexible schedules, including nights, weekends, and holidays.

+ Proficiency in aviation operations software and reporting tools.

+ Aviation experience is preferred.

\#200

REQNUMBER: 141211

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.