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Description

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Essential Functions

+ Manage Salesforce, or other similar product data feeds and other third-party application integrations

+ Assist in training of new Salesforce, or other similar product users and grow the Salesforce, or other similar product skill set across the organization

+ Identifies, analyzes, quantifies, and summarizes complex issues including system errors and bugs. Escalates as needed and appropriate.

+ Complete regular internal system audits and prepare for upgrades including all third-party app integrations.

+ Coordinate the evaluation, scope and completion of new system configuration and project requests.

+ Effectively act as the liaison between our users, vendors and the application development team.

+ Work with Leadership to establish suitable processes to support administrative, development, and change management activities.

+ Work independently with members of the user community to define and document business requirements.

+ Be proactive in seeking and building out new efficiencies for end users.

+ Work efficiently with third-party technology support teams to solve problems and build enhancements, as needed.

+ Documentation of technical components/workflows/custom objects, as needed.

+ Responsible for managing and monitoring data back-ups and security of data flows/retention.

+ Performs other duties as assigned or apparent.

Knowledge, Skills & Abilities

Education, Licensure or Certification:

+ A high school diploma or equivalent is required

+ Associate’s, Bachelor’s degree in computer science, or 2-3 years of relevant experience is preferred

+ Technical certifications are strongly preferred

Work Experience or Related Experience:

+ Minimum two years of experience in the Salesforce, or other similar product environment

+ Previous experience troubleshooting, and monitoring software applications is preferred.

+ Salesforce, Service Cloud and/or Developer certifications preferred.

+ Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.

+ Strong understanding of Salesforce, or other similar product best practices and functionality.

+ Strong data management abilities.

+ A demonstrated ability to understand and articulate complex requirements.

+ Medical or pertinent health care services industry experience preferred.

Specialized Knowledge, Skills & Abilities:

+ Excellent communication, presentation and interpersonal skills are required to perform the functions as described, including the ability to present compelling solutions, portray professionalism and instill confidence

+ Incumbents must have a good attention for detail and a strong proficiency with business and communications software.

+ Organizational and time management skills are required as is the ability to perform work with little

+ The ability to interact effectively with team members, marketing or product development staff and others.

+ The ability to be proactive and self-directed utilizing good time management, decision-making, and organization skills is required. Incumbents must be able to prioritize multiple tasks

+ Knowledge of data relations and the ability to read data and data related tables.

+ The ability to work on multiple projects simultaneously is required.

Equipment:

+ MS Office Programs, Ticket Management systems, Network monitoring, and Digital phone systems/software

+ Web Applications, Mobile Applications, Desktop/Mobile phones and CRM’s

Travel Requirements and Conditions

+ Occasional travel may be required, including overnight travel to attend offsite trainings or meetings.

Work Environment, Conditions and Demands

+ Work is performed in an office or remote home environment.

Physical Requirements and Demands

+ No additional information is applicable.

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Qualifications

Education

Required

+ High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.