"Alerted.org

Job Requirements:

• Installs, configures, and provides ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.

• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

• Works with Help Desk and Network Operations personnel as appropriate to determine and resolve problems received from users.

• Interact with numerous computer platforms in a multi-layered server environment.

• Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.

• Trains and orients staff on the use of hardware and software

• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed

• Maintaining other computer peripheral devices, such as printers, and solving printing problems if they arise

• Works with procurement staff to purchase hardware, software, and computer supplies.

• Assesses functional needs to determine specifications for purchases.

• Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable.

• Support and maintain all corporate quality standards, policies, procedures, and work instructions as outlined in the company quality system documentation.

• Ensure customer satisfaction by preventing the occurrences of nonconformities relating to product, process, and quality systems.

• All other duties as assigned

Position Requirements:

• Associate’s Degree, technical certificate, or equivalent experience

• 2 - 4 years of related work experience

• Working knowledge of fundamental operations of relevant software, hardware, and other equipment

• Proficient with: Microsoft XP Professional/Windows 7 Professional; MS Office Applications; Adobe, MS Exchange 2007

• Solid understanding of desktop hardware

• Ability to troubleshoot, diagnose, and repair a wide range of increasingly complex computer hardware and peripheral devices purchased from a variety of vendors

• Excellent customer service, interpersonal skills, and ability to deal effectively with clients

• Oral and written communication skills

• Problem analysis and solving

• Attention to detail

• Able to work with minimal supervision and within a team-oriented environment

• Able to multitask

• Stress tolerance

Physical Requirements:

This position requires the following physical activities: reaching, sitting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing, and visual acuity.

Ability to lift/move up to 40 pounds solo and greater weights in a team-lift environment

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