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Medical Assistant Associate/Assistant (Internal Applicants Only)

Job Summary

Livonia Health Center Ambulatory Care Facility is dedicated to providing exceptional health care services for adults and children. We are actively seeking compassionate and enthusiastic Medical Assistants to join our welcoming team. If you are committed to delivering high-quality medical care, excellent customer service, innovation, safety, efficiency, employee satisfaction, responsible resource management, and the best possible experience for patients, families, and colleagues - we encourage you to apply!

Why Join Livonia Health Center?

+ Comprehensive medical, dental, and vision coverage

+ Generous 2:1 retirement savings match

+ Tuition reimbursement for continuing education

+ Growth opportunities to advance into higher-level positions

+ Supportive management offering quality training and direction

Become part of a team that values your talent and invests in your professional development!

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

+ Provide high-quality, patient-centered care in accordance with **Michigan Medicine policies and ambulatory care standards** by working closely with providers and the interdisciplinary care team to support efficient clinic operations and optimal patient flow in a fast-paced academic medical environment.

+ Perform comprehensive patient intake, including obtaining and documenting vital signs, medical and surgical histories, medication reconciliation, and chief complaints in **MiChart (Epic)** .

+ Prepare patients for provider visits, exams, and procedures while maintaining accuracy, professionalism, and patient comfort.

+ Provide direct clinical support by administering immunizations and medications within MA scope, performing EKGs, point-of-care testing, bench testing, specimen collection and processing, and assisting with diagnostic procedures and treatments.

+ Support providers by identifying and communicating **point-of-care alerts for overdue services** , health maintenance gaps, and care needs.

+ Ensure accurate and timely documentation within the electronic medical record, including reconciliation of outside records and clinical information.

+ Assist with in-basket messaging, medication reviews, and **prior authorization workflows** as delegated.

+ Maintain exam rooms and clinical areas by ensuring appropriate stocking, equipment sterilization and cleaning, and adherence to **infection control, safety, and regulatory standards** .

+ Provide patient education and instructions as directed, manage time effectively, and complete administrative tasks to support high-quality, coordinated ambulatory care delivery at Michigan Medicine.

Required Qualifications*

+ Completion of a Medical Assistant Program or equivalent combination of education and experience

+ Moderate standing/walking, as well as, lifting, positioning, pushing and/or transferring patients.

Associate Level:

+ High school diploma or GED.

+ 1-3 years of experience

+ Knowledge of basic medical terminology

Assistant Level:

+ 0-1 years of experience

+ Some office experience.

Desired Qualifications*

+ Previous experience in a clinic, medical office, or ambulatory care setting.

+ Strong team player with the ability to work independently and demonstrate effective organizational skills.

+ Proven track record of excellent attendance, with flexibility in assignments and scheduling.

+ Medical Assistant certification preferred.

+ Familiarity with Epic electronic medical record system.

+ Knowledge of university policies and procedures.

+ Office experience preferred.

+ Knowledge of basic medical terminology.

+ Demonstrated professionalism and positive attitude when interacting with patients, faculty, and staff.

+ Commitment to high standards of personal and professional conduct; strong customer service, interpersonal, and communication skills.

+ Able to work effectively within a multidisciplinary team and manage multiple responsibilities in a fast-paced environment.

+ Proficient computer and keyboarding skills; effective telephone etiquette.

+ Reliable attendance and punctuality.

+ Active listening, written, verbal, and information technology skills.

Work Schedule

Hours of operation currently at the clinic are:

+ Monday & Friday: 7:30am - 5:00pm

+ Wednesday & Thursday: 7:30 am - 7:00 pm

+ Saturday 7:30 am - 12:00 pm

Schedule will be based on clinic needs and include an evening and Saturday rotation.

Work Locations

This position is located at the Livonia Health Center, 20321 Farmington Road Livonia, MI 48152.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) .

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

This posting is currently open only to internal candidates. External candidates may apply to 271841.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Job Detail

Job Opening ID

272821

Working Title

Medical Assistant Associate/Assistant (Internal Applicants Only)

Job Title

Medical Assistant Associate

Work Location

Livonia

Livonia, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Livonia Family Medicine

Posting Begin/End Date

1/13/2026 - 1/20/2026

Salary

$44,553.60 - $64,688.00

Career Interest

Patient Care Services