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GENERAL SUMMARY:

Under general direction, coordinates and supervises Laboratory Support Services (LSS), which may include specimen collection, pick-up, and transport, order-entry, specimen processing, storage, and delivery, result reporting and archiving, and specified pathology billing activities. Develops short range goals and objectives for the section and performs other related duties as required.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Leads Laboratory Support Service operations to register, order, collect, and process laboratory specimens in an efficient manner to meet customer needs.

2. Develops and implements procedures governing the collection, registration, order-entry, processing, customer service, and delivery of laboratory specimens. Provides training on the proper use of information systems, collection, processing, and telephone skills.

3. Recommends staffing levels to meet customer service standards. Plans work schedules and work assignments as needed. Develops key performance indicators aligned with a culture of exceptional customer service. Tracks and trends key metrics to guide continuous improvement.

4. Manages the employee hiring process including developing and updating job descriptions, providing thorough onboarding and communicating clear performance expectations. Identifies essential job duties and the skill sets required for areas of responsibility. Leads the interview, selection, on-boarding, competency assessment and coaches the development of all staff.

5. Provides supervision and leadership as assigned to ensure consistent service, resolve problems and adjust to changes in activity.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

1. Two (2) years of college level education.

2. Four years of progressive responsibility in a clinical laboratory setting in a laboratory support role to ensure familiarity with terminology, and workflow in an accredited laboratory.

3. For positions supervising phlebotomy, minimum of one year experience collecting and teaching blood sample collection by venipuncture and skin, puncture for patients at all age levels.

Additional Information

+ Organization: Henry Ford Hospital - Detroit Main Campus

+ Department: HFHS Lab Administration

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.