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GENERAL SUMMARY:

Under the direction of the Nurse Manager or Administration, assumes accountability for a clinic/department with multiple staff members (i.e., RNs, MAs, LPNs, etc.). Provides first line management responsibilities including clinical leadership and supervisory support to an assigned clinic/department. Performs duties of a Registered Nurse in the coordination and delivery of quality compassionate patient care. Utilizes the nursing process of assessment, planning, implementation, and evaluation to provide, delegate, supervise and document care and teaching of patients and families. Works in partnership with the Nurse Manager, the health care team and medical group leaders to ensure a quality practice setting that supports professional nursing practice and quality patient care. Demonstrates clinical competence. Participates in planning and budget development.

Henry Ford Health is seeking an experiencedRN Supervisorto lead operations alongside the RN Manager at our Comprehensive Care Center located at the Hamtramck Medical Center. This is an exciting opportunity to join and oversee a team committed to delivering exceptional, patient-centered care in a clinic setting and in the homes of patients.

The Comprehensive Care Center provides clinic and Home-bound services for adult (18 years +) polychronic patients, who require longer appointment times and a care team model approach. The Comprehensive Care Center services patients at the Hamtramck Medical Center Clinic and in patients' homes who reside in Wayne, Macomb, and Oakland counties.

What You’ll Do

As the Supervisor, you will ensure smooth daily operations in both the clinic and Home-bound programs by:

+ Monitoring patient flow and addressing bottlenecks.

+ Overseeing rooming processes, including registration, scheduling, and insurance verification.

+ Reviewing Epic dashboards for appointment accuracy and cancellations.

+ Verifying referral authorizations and payment collections.

+ Resolving patient concerns promptly using AIDET and HEART principles; supporting service recovery.

+ Confirming adherence to Henry Ford Health policies, infection control, and safety protocols.

+ Monitoring KPIs such as wait times and no-show rates; noting variances.

+ Reviewing staffing schedules, addressing attendance issues, and ensuring coverage.

+ Communicating policy changes and workflow updates to the team.

+ Identifying workflow inefficiencies and proposing improvements.

+ Completing payroll. ( Kronos / Dimensions)

+ Assist with in-basket messaging when required. ( EPIC)

Weekly & Monthly Responsibilities Include:

+ Auditing rooming practices and charting.

+ Reviewing patient volume trends and Epic reports.

+ Conducting staff meetings, performance evaluations, and competency reviews.

+ Driving quality improvement initiatives and encouraging staff engagement.

+ Attend meetings as required.

Join a team that values innovation, collaboration, and professional growth. At Henry Ford Health, we are committed to making a difference in the lives of our patients and community.

Schedule & Location

+ Work Location:On-site at Hamtramck Medical Center

+ Hours:Monday – Friday, 8:00 AM to 4:30 PM

No weekends, no holidays, no on-call

Qualifications

+ Education:Bachelor’s degree in healthcare administration, nursing, or related field required.

+ Experience:Minimum 3 years in healthcare with at least 1 year in a leadership role.

+ Skills:

+ Strong leadership, communication, and problem-solving abilities.

+ Computer Proficiency: Microsoft Word, Excel, PowerPoint, EPIC (EMR), Power BI, Kronos/Dimensions.

+ Successful completion of Henry Ford Ambulatory Orientation.

+ Clinical knowledge and analytical abilities necessary to formulate effective nursing care plans.

+ Ability to perform a wide variety of professional nursing services.

+ Ability to effectively communicate with patients, families, and medical group personnel.

Licensure: Current licensure by the Michigan State Board of Nursing as a Registered Nurse.

Additional Information

+ Organization: Henry Ford Medical Group

+ Department: Comprehensive Care Ctr Hamtram

+ Shift: Day Job

+ Union Code: Not Applicable

Additional Details

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Benefits

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.