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Sales Support / Inside Sales /Customer Service Representative (CSR) – Industrial / Manufacturing

**Location:** Telford, PA (100% Onsite – NO remote or hybrid)

**Pay Rate:** $23–$24/hour

**Job Type:** Contract-to-Hire strongly preferred (Direct Hire considered for exceptional candidates)

**Schedule:** Full-Time | Onsite Only

**Dress Code:** Casual (jeans acceptable)

**Commute Preference:** Within 40 minutes of Telford, PA

Important Requirements

+ **Applicants MUST have prior experience as a Customer Service Representative (CSR)**

+ **This is a fully onsite role — no work-from-home now or in the future**

+ Industrial or manufacturing industry background **strongly preferred**

Position Overview

We are seeking a reliable and customer-focused **Customer Service Representative (CSR)** to join a collaborative onsite team of five in Telford, PA. This role supports customers primarily via **email (90%)** , with limited phone interaction (10%). The CSR will be responsible for order processing, quoting, customer communication, and administrative support for sales and operations in a fast-paced industrial environment.

This role requires someone comfortable walking the plant floor, interacting cross-functionally with office and production teams, and maintaining a high level of professionalism and accuracy.

Key Responsibilities

+ Receive and process customer orders and quote requests

+ Respond to customer inquiries regarding orders, shipments, pricing, and product availability

+ Provide excellent customer service via email and phone

+ Identify cross-sell and up-sell opportunities

+ Handle customer complaints professionally and route issues appropriately

+ Act as primary contact for Return Goods Authorizations (RGAs), credit memos, and quality-related orders

+ Coordinate with Scheduling, Shipping, Purchasing, Sales, Engineering, and Production teams

+ Maintain accurate records in CRM (Salesforce) and internal systems

+ Support Inside Sales, Application Engineers, Product Specialists, and Sales Managers

+ Proactively resolve customer, product, and pricing issues

+ Perform additional duties as assigned

Qualifications & Experience

+ **High School Diploma required**

+ **3+ years of Sales Support, Customer Service or Inside Sales experience required**

+ Industrial or manufacturing environment experience

+ Strong computer skills, including:

+ Microsoft Office (Excel reporting required)

+ CRM systems (Salesforce preferred)

+ Excellent verbal and written communication skills

+ Strong attention to detail and data accuracy

+ Ability to thrive in a fast-paced, growing organization

+ Proven ability to collaborate across departments

Skills & Abilities

+ Customer service and service orientation

+ Active listening and clear communication

+ Critical thinking and problem-solving

+ Strong organizational and time-management skills

+ Ability to manage multiple priorities efficiently

+ Professional phone and email etiquette

Interview Process

+ Resume review

+ **In-person interview only**

Why Join Us?

+ Stable, team-oriented onsite environment

+ Competitive hourly pay

+ Long-term opportunity with contract-to-hire potential

+ Hands-on role with exposure to operations and manufacturing

+ Casual dress code and collaborative culture

How to Apply:

Submit your resume for consideration. Qualified candidates will be reviewed promptly and advanced directly to an onsite interview.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.