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Owns support for all operational activities between Deluxe and clients determined by tiers of FI clients and solution (product or service) being supported. Coordinates overall change management activities with clients post-implementation manage issue resolution through levels of severity working with technical resources up to product management.

+ Manages operational changes driven by client or Deluxe and p rocure s necessary resources (labor and $$s) through required channels (business planning council, senior leaders, etc. ) to adequately support change .

+ Ensure formal project management approach/principles in place for larger scale and more complex changes .

+ Owns issue management for dedicated clients and solution that is being supported which incl udes i mplementation of immediate corrective actions for the client and longer-term corrective actions to ensure root cause is eliminated permanently .

+ Manages issues within a defined standard process. Example: level 1 – call center, level 2 – client support expert, level 3 – product management.

+ Supports “pre-implementation” support activities directed by sales to ensure client support post-implementation is clearly understood and meets Deluxe sales and client expectations.

Basic Qualifications:

Education and Experience: Bachelors in Business Management and 3 years experience or HS/GED and 7 years experience.

Knowledge of the changing landscape in the compliance and R&F space with FI. Knowledge of the marketing services space for FIs

and strong data analytics and DMS capability understanding.

Preferred Qualifications:

Experience:Strong facilitation skills and ability to influence. Strong communication skills both written and verbal. Presentation skills.

Additional Basic Qualifications:

Must be 18 years of age or older

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

+ Healthcare (Medical, Dental, Vision)

+ Paid Time Off, Volunteer Time Off, and Holidays

+ Employer-Matched Retirement Plan

+ Employee Stock Purchase Plan

+ Short-Term and Long-Term Disability

+ Infertility Treatment, Adoption and Surrogacy Assistance

+ Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .