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About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We’re looking for a senior communications leader to help employees understand and engage with key People programs. In this role, you’ll create clear, compelling messages about culture initiatives, leadership development, AI literacy, and labor and employee relations. You’ll work closely with HR leaders and other partners to make complex topics simple, guide employees through change, and ensure leaders have the tools they need to communicate effectively. Your work will help employees feel informed, supported, and connected to Lumen’s purpose and values.

The Main Responsibilities

+ Enterprise culture & leadership narrative: Shape and steward the storytelling for flagship culture programs (Dare to Lead, Lumen 8) and employee listening initiatives. Craft narratives that inspire trust, inclusion, and leadership excellence across the organization.

+ Talent & Leadership Development communications: Architect communication strategies for AI literacy and leadership development programs. Deliver compelling campaigns and enablement tools that accelerate capability building and career growth.

+ Labor & Employee Relations messaging: Serve as the strategic communications lead for labor relations and rapid-response scenarios. Develop frameworks and escalation-ready content that protect enterprise reputation while fostering transparency and employee confidence.

+ Change leadership for HR transformation: Drive communication strategies for policy, process, and HR technology modernization. Apply organizational change principles to ensure clarity, readiness, and adoption at scale.

+ Strategic stakeholder partnership: Operate as a trusted advisor to HR leadership, Legal, and program owners. Align messaging to enterprise priorities and ensure governance standards that uphold brand integrity and compliance.

+ Issues and incident response: Manage rapid-response communications for urgent HR matters with accuracy and sensitivity.

+ Employee storytelling: Serve as a storytelling partner to HR teams, helping translate data, outcomes and employee experiences into compelling narratives.

What We Look For in a Candidate

+ 8–10+ years in employee communications or related roles, preferably supporting HR or People programs.

+ Strong writing and editing skills with the ability to simplify complex topics for diverse audiences.

+ Experience developing communication strategies for enterprise initiatives such as culture programs, leadership development, and change management.

+ Comfortable partnering with HR, Legal, and senior leaders on sensitive or high-impact topics.

+ Skilled in managing multiple projects and deadlines in a fast-paced environment.

+ Familiarity with enterprise communication platforms (SharePoint, Viva, Teams) and digital content tools.

+ Ability to measure communication effectiveness and apply insights to improve outcomes.

+ Preferred: Exposure to labor relations communications and leadership development programs.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI

$142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

\#LI-Remote

Requisition #: 340853

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.