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Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

**Summary** :

UNC Clinical Research Partners (UNC CRP) is a newly established joint venture between UNC Health and the University of North Carolina (UNC) at Chapel Hill aimed at accelerating and growing clinical research across disciplines. UNC CRP serves as a centralized clinical research administrative service provider for research teams across both entities.

The Program Manager will report to and support the Chief of Staff in planning and coordinating high-priority projects and initiatives that cross-cut UNC CRP’s business functions. This includes developing and implementing policies and standardized practices. The Program Manager will also be responsible for evaluating and optimizing operations across the organization to ensure standardized, quality, and cost-effective administrative services that advance the research mission.

**Responsibilities** :

Program & Project Management

• Leads, plans, and coordinates priority strategic initiatives that support UNC CRP’s mission.

• Manages efforts to develop and implement policies and standardized practices in collaboration with numerous internal stakeholders.

• Independently manages timelines, deliverables, delegation of tasks, and communication plans for assigned initiatives.

• Identifies risks and barriers to implementation and works to proactively identify creative and feasible solutions.

• Prepares briefing materials, presentations, status updates, and implementation plans for UNC CRP leadership and institutional stakeholders.

• Manages critical centralized administrative functions and other duties as assigned.

Performance Evaluation and Process Improvement

• Develops and maintains an evaluation plan for monitoring operational performance of key business functions.

• Establishes, tracks, and reports on key performance indicators (KPIs) related to service quality, turnaround time, workload, study start-up metrics, vendor performance, and other operational measures.

• Performs data analysis to identify trends, risks, and opportunities for improvement.

• Supports leadership in developing data-driven recommendations and action plans.

Cross-Functional Continuity & Service Integration

• Serves as a liaison across UNC CRP teams, with central offices, and with study teams to promote alignment and continuity of services.

• Helps evaluate and optimize handoffs between teams, identify service gaps or overlaps, and support implementation of standardized procedures.

• Facilitates communication and collaboration among groups to strengthen system-wide coordination.

Vendor Oversight

• Assists in evaluating performance and effectiveness of vendor(s) providing support services.

• Monitors vendor KPIs, service-level agreement compliance, and user feedback.

• Supports issue escalation, documentation, and resolution processes.

Stakeholder Management

• Manages engagements with and operationalize actionable feedback from advisory bodies, leadership, research teams, and other key stakeholders in advancement of UNC CRP mission.

• Fosters internal and external relationships to establish UNC as a premier clinical research partner.

• Collaborates with leadership across entities to develop clinical research expansion strategies and support establishment and monitor performance of clinical trial operations in new and established research locations.

• Contributes to strategic communications efforts for both internal and external audiences.

Leading People

• Contributes to an inclusive workplace that fosters the development of others, facilitates transparency and teamwork, and supports constructive conflict resolution.

• Encourages workforce engagement by building a commitment to excellence and by promoting UNC CRP’s vision internally and externally.

• Delegates’ responsibility, clarifies expectations, and holds others accountable for achieving results related to their area of responsibility.

• Treats sensitive or confidential information appropriately.

Leading Change

• Brings about strategic change, both within and outside the organization, to meet organizational goals.

• Works effectively in a dynamic environment and rapidly adapts to new information, changing conditions, and unexpected obstacles; is creative, solution-oriented and works collaboratively across teams to identify paths forward.

• Formulates objectives and priorities and implements plans consistent with the long-term vision of the organization.

Results Driven

• Exceeds organizational goals and customer expectations by proactively identifying opportunities for improvement, delivering exceptional results, and ensuring a positive experience for all stakeholders.

• Makes sound and informed decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

• Delivers high-quality services by maintaining attention to detail, ensuring client satisfaction, and committing to continuously seeking opportunities to improve processes and outcomes.

• Makes well-informed, timely decisions, even when data are limited, or solutions produce unfavorable results.

Other Information

Other information:

Education Requirements:

• Bachelor’s degree in Accounting, Business Administration, Finance, Health Administration or related field.

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Five (5) years of program/project management experience. If Master's degree, three (3) years of program/project management experience.

Knowledge/Skills/and Abilities Requirements:

Job Details

Legal Employer: STATE

Entity: Shared Services

Organization Unit: Clinical Research

Work Type: Full Time

Standard Hours Per Week: 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.