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Overview

Bowhead Transport is seeking a full-time Sales & Customer Service Agent. The Sales & Customer Service Agent is based in Seattle and serves as a key point of contact for customers. Working closely with the Director of Pricing, this role supports sales activities, delivering responsive, accurate service throughout the shipping process. This position is responsible for preparing and managing freight quotes, bookings, documentation, and billing while coordinating closely with internal teams to ensure accurate cargo information, effective scheduling, and seamless customer experiences across multiple projects. This role requires strong communication, organization, and time-management skills, along with the ability to multitask, support sales activities such as cold calls and follow-ups, and effectively use technology tools to track and archive business development information.With Bowhead’s expanding fleet and service footprint, this is a hands-on role suited for someone who is detail-oriented, comfortable working in a fast-paced logistics environment, and interested in being directly involved in the commercial side of marine transportation.

Responsibilities

Essential functions will include:

Sales & Customer Support

+ Prepare, issue, and track freight rate quotes.

+ Apply tariffs, surcharges, and seasonal adjustments accurately.

+ Advise customers on routing options, sailing schedules, and equipment availability.

+ Identify opportunities for additional services or upsells.

+ Build and maintain strong customer relationships.

Booking, Documentation & Billing

+ Create and manage bookings and shipping documentation.

+ Track changes to cargo lists and update records accordingly.

+ Prepare invoices and assist with billing inquiries.

+ Maintain accurate customer and contact records.

Coordination & Operations Support

+ Communicate cutoff dates, delivery windows, and documentation deadlines.

+ Coordinate with pricing and management on non-tariff or project-specific rates.

+ Ensure booking information aligns with shipped cargo.

+ Manage multiple projects simultaneously with accuracy.

Qualifications

Minimum Qualifications:

+ High school diploma or equivalent required.

+ Strong time management skills with the ability to prioritize and handle multiple tasks efficiently.

+ High attention to detail and effective problem-solving abilities.

+ Excellent written and verbal communication skills.

+ Strong organizational and planning capabilities.

+ Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.

+ The ability to be a team player providing reliability, punctuality, creativity, and the drive to be a part of continuing growth and prosperity at Bowhead Transport

+ Initiative and an eagerness to learn and grow professionally.

+ Must possess a valid driver’s license.

Preferred qualifications:

+ Associate’s or Bachelor’s degree in Business Administration or a related discipline.

+ Prior experience in sales and/or customer service roles.

+ Experience in logistics, transportation, or maritime operations.

Physical and Mental Demands:

+ Ability to sit for extended periods and work at a computer.

+ Ability to lift up to 25 pounds occasionally (e.g., boxes, files, supplies).

+ Ability to stand, walk, bend, and reach as needed for filing or office tasks.

+ Ability to operate standard office equipment such as computers, copiers, scanners, and phones.

+ Clear verbal and written communication skills.

+ Ability to maintain focus and attention to detail in a busy work environment.

+ Strong organizational and time management skills.

+ Ability to handle multiple tasks and meet deadlines under minimal supervision.

+ Must be able to maintain confidentiality and exercise sound judgment.

Working Conditions:

+ The ability to travel occasionally.

+ The willingness to occasionally work flexible hours including weekends (as determined by Bowhead Transport management).

Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (https://www.dol.gov/agencies/ofccp/posters) .

All candidates must apply online at www.uicalaska.com , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance www.uicalaska.com/careers/recruitment/ .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Ukpeaġvik Iñupiat Corporation (UIC) is the village corporation of Utqiaġvik, Alaska and is recognized as one of Alaska’s top 10 companies with approximately 4,400 employees nationwide and revenues above $1 Billion annually. UIC is projected to grow substantially in the coming years to become a top 3 company in Alaska by 2030. As a proud Alaska Native Corporation, our success brings growth and benefits to our Iñupiat shareholders. The size and diversity of our operations means we have a broad variety of career opportunities.

UIC and its subsidiaries are committed to and strive for safety, quality, business ethics, and shareholder value. We offer competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long term disability, and 401(k) retirement plans as well as paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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**Requisition ID** _2026-24462_

**Category** _Admin/Office Support_

**Location : Location** _US-WA-Seattle_

**Min** _USD $80,000.00/Yr._

**Max** _USD $110,000.00/Yr._

**Travel Requirement** _Less than 10%_

**Entity : Name** _Bowhead Transport Company LLC_