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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Global Learning & Development (GLD) team is looking for a Senior Manager to design, deliver, and scale world-class enablement programs for our internal Global Partnerships & Channels (GPC) organization. This includes audiences such as Partner Managers, Partner Sellers, and Partner Business Development Reps who co-sell alongside our internal sales organization and our external partner ecosystem.

In this highly visible role, you will define an enablement strategy, build high-impact learning experiences, and collaborate across the business to accelerate GPC productivity, elevate competencies, and empower our internal partner sales teams.

We’re looking for a leader with a bold, AI-first mindset — someone who doesn’t just use AI tools but also embeds them into how we design, deliver, and measure learning experiences. You bring a track record of driving measurable impact for sales or partner-facing roles, strong business acumen, and the executive presence to influence senior leaders across a complex matrixed environment.

Ideal candidates thrive in ambiguity, lead with empathy and emotional intelligence, and stay highly organized in a fast-changing environment. Experience carrying a quota or working within a partner ecosystem is highly desirable, though not required.

Primary Responsibilities

+ Build strong, strategic relationships across GLD, GPC leadership, and cross-functional teams.

+ Co-create and execute the enablement strategy, frameworks, and processes that support GPC global priorities.

+ Partner with Global Learning Business Partners (LBPs) to assess field requests, guide program intake, and align to enterprise goals.

+ Design and deliver role-specific programs for GPC audiences, optimized for stages of the sales cycle and partner/customer buying processes.

+ Showcase real-world AI-first enablement approaches to inspire adoption and modernize how our field learns and performs.

+ Apply a data-driven mindset to measure program effectiveness, analyze ROI, and inform strategic decisions.

+ Act as a trusted advisor to senior GPC leaders, using strong business and partner ecosystem acumen.

+ Communicate with clarity and impact when facilitating sessions and presenting to executive-level audiences.

+ Work across global time zones to support regional teams and deliver experiences as needed.

You thrive in a fast-paced environment, adapt quickly to changing priorities, and excel at simplifying complexity. You build trust, collaborate effectively across functions, and bring credibility with sales and partner organizations.

To be successful in this role you have:

+ Proven experience in enterprise software sales, partner sales, and/or enablement.

+ Deep understanding of complex sales cycles, partner ecosystems, and solution-selling methodologies.

+ Experience designing outcome-based learning or enablement programs grounded in adult learning principles.

+ Experience leveraging technology or AI to scale learning and enablement impact

+ Ability to serve as a subject matter expert while collaborating across teams to meet aggressive goals.

+ A track record of influencing without authority and moving strategy forward across a matrixed team.

+ Comfort operating with ambiguity and proactively creating clarity.

+ Adaptability to shift focus as business needs evolve.

+ Strong communication and relationship-building skills, with high emotional intelligence.

For positions in this location, we offer a base pay of $137,500 - $240,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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