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How you'll help us Keep Climbing (overview & key responsibilities)

At Delta Air Lines, connection is at the heart of

everything we do and guides our every action. We strive to welcome and care for

all of our customers during their travels with us and aim to deliver an

elevated experience.

As a Program Manager on the OCC Process Optimization

team, you’ll analyze, improve, and streamline workflows to enhance operational

performance and reduce disruptions to Delta’s flights and customers. You will have the opportunity to work closely

with OCC leaders and frontline teams, collaborating across Operations

Management, Flight Control, Crew Operations, Air Traffic Management, ACS,

TechOps, Technology, OAP and more. Your

insights and leadership will help shape processes that drive meaningful change and

keep Delta climbing higher. This is the perfect role if you thrive in a

fast-paced, dynamic environment, love turning data and feedback into actionable

solutions and enjoy building relationships and influencing change across

diverse teams.

Key Responsibilities:

+ Build strong relationships with OCC leaders and frontlineteams to ensure transparency and open communication.

+ Gather feedback, identify process gaps, and consultacross teams to diagnose problems and recommend improvements that enhanceefficiency and collaboration.

+ Map processes from both technical and operationalperspectives; develop documentation including flowcharts, process maps, and visualguides.

+ Facilitate cross-functional sessions to design actionableprocesses that are practical and aligned with Delta’s strategic goals.

+ Create and deliver executive-level and cross-divisionalcommunications that clearly convey complex information, presenting it conciselyand tailored to diverse audiences.

+ Keep stakeholders informed of project status and keyupdates.

+ Support implementation and process reinforcement throughdocumentation, training materials and face-to-face engagement.

+ Balance multiple priorities in a fast-paced environmentwhile maintaining attention to detail.

+ Demonstrate strong problem-solving skills and the abilityto influence without authority.

What you need to succeed (minimum qualifications)

+ Proven experience leading projects, process optimization,and organizational design.

+ Strong organizational and project management skills,including collaboration, prioritization and adaptability.

+ Process-oriented thinker who drives customer-focusedsolutions.

+ Facilitation and interpersonal skills with the ability toguide and achieve win-win outcomes.

+ Strong focus on building team culture and drivingcollaboration across the organization.

+ Exceptional analytical skills with the ability tointerpret data and identify improvement opportunities.

+ Outstanding verbal and written communication skills.

+ Ability to work independently and collaboratively withina team.

+ Consistently prioritizes safety and security of self,others, and personal data.

+ Embraces diverse people, thinking, and styles.

+ Possesses a high school diploma, GED, or high schoolequivalency.

+ Is at least 18 years of age and has authorization to workin the United States.

What will give you a competitive edge (preferred qualifications)

+ Expertise in industrial engineering, including Leanmethodologies, systems optimization, and modeling.

+ Experience in process optimization or a strong analyticalbackground, with proficiency in tools such as SQL and PowerBI.

+ Working knowledge of OCC roles and responsibilitiesand/or airline operations.

Benefits and Perks to Help You Keep Climbing

Our

culture is rooted in a shared dedication to living our values – Care,

Integrity, Resilience, Servant Leadership, and Teamwork – every day, in

everything we do. At Delta, our people are our success. At the heart of what we

offer is our focus on Sharing Success with Delta employees. Exploring a career

at Delta gives you a chance to see the world while earning great compensation

and benefits to help you keep climbing along the way:

+ Competitivesalary, industry-leading profit sharing program, and performanceincentives

+ 401(k) withgenerous company contributions up to 9%

+ Paid time offincluding vacation, holidays, paid personal time, maternity and parentalleave

+ Comprehensivehealth benefits including medical, dental, vision, short/long termdisability and life benefits

+ Family careassistance through fertility support, surrogacy and adoption assistance,lactation support, subsidized back-up care, and programs that help withloved ones in all stages

+ HolisticWellbeing programs to support physical, emotional, social, and financialhealth, including access to an employee assistance program offeringsupport for you and anyone in your household, free financial coaching, andextensive resources supporting mental health

+ Domestic andInternational space-available flight privileges for employees and eligiblefamily members

+ Careerdevelopment programs to achieve your long-term career goals

+ World-widepartnerships to engage in community service and innovative goals createdto focus on sustainability and reducing our carbon footprint

+ BusinessResource Groups created to connect employees with common interests topromote inclusion, provide perspective and help implement strategies

+ Recognitionrewards and awards through the platform Unstoppable Together

+ Access to over500 discounts, specialty savings and voluntary benefits through Deltaperkssuch as car and hotel rentals and auto, home, and pet insurance, legalservices, and childcare

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here