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**This is a remote position. Applicants must reside with an hour of Cleveland, OH

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Call Center Support Operator, you will answer and provide information for inbound and internal callers. Using electronic directories, you will facilitate transfers to their appropriate destinations, allowing our caregivers and patients to access important information timely and efficiently. However, your work is so much more than answering questions and processing calls - you play a critical role in ensuring patients continue receiving the best care possible while at Cleveland Clinic.

A caregiver in this position works remotely from 8:30am to 5:00pm.

A caregiver who excels in this role will:

+ Answer inbound calls and search database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.

+ Navigate through the QGenda on-call system to identify on-call provider and process on-call via alpha page or phone call to the provider with patient details.

+ Process special protocols for Main Campus, including Shock Team, LVAD, Patients Plus, Transplant and Ortho Reconstruction Hotline.

+ Handle calls for multiple hospital sites, including Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital.

+ Offer special assistance to persons who are unable to dial or are in emergency situations.

+ Provide relay service for hearing impaired callers.

+ Answer routine questions and provide information to the public about the organization using electronic database and other tools and reference materials.

+ Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material.

+ In emergency situations, answer internal medical emergency calls as a backup to maintain business continuity.

+ Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc.

Minimum qualifications for the ideal future caregiver include:

+ High School Diploma or GED

+ One year of call or contact center or telephone operator experience OR two years of customer service experience

Preferred qualifications for the ideal future caregiver include:

+ Emergency Medical Dispatch (EMD) Certification

+ Experience in healthcare or a related field

Physical Requirements:

+ Sitting for long periods of time along with repetitive keyboard and telephone work.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment.

Pay Range

Minimum hourly: $15.00

Maximum hourly: $18.44

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities