• Call Center Supervisor

    ManpowerGroup (Evansville, IN)


    Job Title:** **Call Center Supervisor

    **Pay Rate:** $32.89/hour

    **Location:** Evansville, IN

    **Schedule:** Hybrid - 2 days in office, 3 days remote

    Job Summary:

    We are seeking an experienced **Call Center Supervisor** to lead and support our Consumer Care team. This role is responsible for managing day-to-day operations, coaching agents, and ensuring exceptional customer service delivery.

    Key Responsibilities:

    + Supervise and support call center agents in daily activities.

    + Lead training sessions for new agents (once fully trained).

    + Handle supervisor callbacks and resolve escalated issues.

    + Manage BBB and retail claims processes.

    + Host monthly agent huddles to address current topics and challenges.

    + Approve refund requests and review initial check requests.

    + Attend meetings with CNX management and act as liaison between Consumer Care Nutrition and Consumer Resource Center.

    + Assist with Non-US concerns and special case handling.

    + Create IPs and enter batch codes for lab-returned samples.

    + Transfer CLARE cases to appropriate markets.

    + Prepare monthly closing case reports for agents and specialists.

    + Support batch code verification requests and Abi Health cases.

    + Monitor daily backlog and tracking reports.

    + Process product allocation requests.

    Qualifications:

    + Previous experience in call center supervision or leadership role.

    + Strong organizational and communication skills.

    + Ability to manage multiple priorities in a fast-paced environment.

    + Proficiency in relevant systems and tools (training provided).

     

    Why Choose Manpower?

     

    + Free training to upgrade your skills, including a **free college tuition program** .

    + Comprehensive benefits: medical, dental, vision, and 401(k).

    + Weekly pay with direct deposit.

    + 24/7 Manpower customer care support.

    + Dedicated Career Partner to help you achieve your goals.

    + Voted **\#1 Best Places to Work by Glassdoor (2021)** .

     

    Stop your job search and apply today! A recruiter will be in touch within 24 hours.

     

    ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.