• Service Management Engineer

    ManpowerGroup (Jersey City, NJ)


    Our client, a leading financial services organization, is seeking a Service Management Engineer w/ strong data analysis & reporting skills to join their team. As a Service Management Engineer you will be part of the Operational Excellence team supporting collaboration and productivity infrastructure. The ideal candidate will have strong communication skills, a proactive mindset, and the ability to work independently, which will align successfully in the organization.

     

    **Job Title:** Service Management Engineer

    **Location:** Jersey City, NJ

    **Pay Range:** $70

     

    What's the Job?

     

    + Collaborate with operational teams to establish technical requirements and drive solutions for process efficiency.

    + Analyze large datasets to identify opportunities for process improvements and automation.

    + Develop and maintain reporting dashboards and executive presentations for senior leadership.

    + Manage change, problem, and inventory management processes within ServiceNow and other tools.

    + Support lifecycle management to ensure environment stability and continuous improvement initiatives.

     

    What's Needed?

     

    + Proficiency in Excel, with experience in Tableau and SQL for data extraction and analysis.

    + Experience with ServiceNow and JIRA, including Scrum Master exposure is a plus.

    + Strong communication skills and ability to interact confidently with senior leadership.

    + Prior experience in banking or financial services is highly preferred.

    + Ability to work in a hybrid environment, with onsite presence required three days a week.

     

    What's in it for me?

     

    + Opportunity to work in a collaborative and supportive team environment.

    + Engage in meaningful projects that drive operational excellence and process improvements.

    + Develop your skills in data analysis, reporting, and service management tools.

    + Work with senior leadership and influence strategic initiatives.

    + Potential for ongoing contract opportunities and professional growth.

    Upon completion of waiting period consultants are eligible for:

    + Medical and Prescription Drug Plans

    + Dental Plan

    + Vision Plan

    + Health Savings Account

    + Health Flexible Spending Account

    + Dependent Care Flexible Spending Account

    + Supplemental Life Insurance

    + Short Term and Long Term Disability Insurance

    + Business Travel Insurance

    + 401(k), Plus Match

    + Weekly Pay

     

    If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

     

    About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

     

    _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent._

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.