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Description

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon’s success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength.

As a senior leader you will oversee salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.

Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.

Strategic Responsibilities & Deliverables:

- Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations

- Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning

- Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.

- Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.

- Establishes objectives and metrics for safety, quality, productivity, and customer experience

- Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable

- Mentors and develops leaders and staff

- Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.

- Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Key job responsibilities

Additional Job Elements:

- Lift and move totes up to 49 pounds each

- Regular bending, lifting, stretching and reaching both below the waist and above the head

- Must be able to stand/walk for up to 10-12 hours

- Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.

- Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation

Basic Qualifications

- Bachelor's degree, or MBA in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

- Bachelor's degree or above in a quantitative field, or a Associate's degree or above and experience with Unix tools

- Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field

- 5+ years of direct management experience

- 3+ years of performance metrics, process improvement or lean techniques experience

- Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations

- Experience managing challenging assignments with aggressive schedules

Preferred Qualifications

- Master's degree or above in business, data science, public administration, finance, engineering, human resources or related field

- Master's degree or above in relevant field of operations

- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround

- Experience delivering against a large organization's long-term strategy and goals

- 1+ years of professional or military, or 5+ years of senior level leadership support experience

- Experience as a manager with a track record of success

- Experience in management with demonstrated leadership skills and proven ability to take on and create new assignments

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,500/year in our lowest geographic market up to $200,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.