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Job Description:

Performs a variety of technical support duties to ensure proper and timely installation of new or relocated hardware, software, applications, and communications and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as either primary contact point for computer users questions/problems or investigating assigned requests for services or repairs; researching and developing solutions to technology requests; moving existing and installing new/upgraded end user equipment and applications; proactively assisting users in effectively utilizing technology including suggesting specific training; participating in the execution of major moves/new facility installation projects as requested; performing related administrative tasks; and maintaining up-to-date job knowledge. This position requires on-site work, travel between various sites, and active participation in projects. Routes more complex problems to second level support following procedures.

Education Qualifications:

Educational Requirements:

+ Student currently working towards a degree (or completion of degree) with a preference in business, information technology, health information management, health care management or other related field

OR

+ 1 year customer service experience

Licensure/Certification Qualifications:

Certification/Licensure Requirements:

+ Possession of a valid motor vehicle operator's license as verified through appropriate licensing agency

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

**Job Location:** Peerless Building

**Shift Rotation:** Day Rotation (United States of America)

**Shift Start/End:** 8:00 AM/4:30 PM

**Hours Per Pay Period:** 80

**Compensation Range:** $19.66 - $29.49 / hour

Union:

**FTE:** 1

Weekends:

Call Obligations:

Sign On Bonus:

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.