• Customer Service Representative

    Robert Half Office Team (Huntington Beach, CA)


    Description We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Huntington Beach, California. In this role, you will play a key part in assisting individuals with the enrollment process, ensuring accuracy and providing exceptional support. This position offers the opportunity to work in the dynamic healthcare industry, contributing to a seamless onboarding experience for new members.

    Responsibilities:

    • Respond to inquiries from internal and external customers, providing timely and attentive assistance.

    • Resolve issues and concerns related to enrollment through claims, emails, and call tracking systems.

    • Accurately enter and maintain enrollment applications and member information in the company's database.

    • Process enrollment applications and manage dis-enrollments, ensuring compliance with guidelines.

    • Verify enrollment statuses with clients and address discrepancies as needed.

    • Investigate and resolve system rejections related to enrollment data.

    • Collaborate with team members to address exceptions and take corrective actions to ensure proper member enrollment.

    • Conduct daily and monthly reconciliation of files and verify data accuracy against source documents.

    • Maintain organized records in the enrollment database and manage member eligibility changes.

    • Perform other duties as assigned to support the enrollment process. Requirements • Associate's Degree or equivalent education and experience.

    • Minimum of one year experience in data entry and usage of Microsoft Office; Medicare Managed Care experience preferred.

    • Strong knowledge of Medicare guidelines is advantageous.

    • Exceptional organizational skills with attention to detail.

    • Detail-oriented approach and excellent customer service abilities.

    • Proficiency in Microsoft Excel and Word, with fast and accurate data entry skills (55 WPM preferred).

    • Ability to adapt to changing circumstances and work across multiple computer systems.

    • Capacity to read and interpret technical procedures or government regulations and write basic correspondence. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .