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Description

We are looking for a Service Coordinator to join our team in Kearny Mesa/ San Diego, California. This role focuses on ensuring seamless communication between customers and field service technicians while coordinating schedules, materials, and documentation. As a Contract to permanent position, this opportunity allows you to grow within the construction and contractor industry, contributing to essential fire protection and life safety services.

Responsibilities:

• Schedule service technicians for jobs and maintain clear communication with both customers and technicians regarding timelines.

• Coordinate procurement and delivery of equipment and materials needed for various projects.

• Monitor and document service activities to ensure compliance with industry standards and customer requirements.

• Address customer concerns promptly and work towards resolving issues effectively.

• Assist with job costing by tracking technician hours and materials used for each project.

• Prepare accurate job records for invoicing and ensure documentation is submitted to relevant authorities.

• Recommend equipment updates or purchases based on client needs and industry advancements.

• Optimize technician routes to improve efficiency, reduce travel time, and minimize costs.

• Support the Service Manager with job quotes and scheduling adjustments as necessary.

• Ensure recurring services are scheduled appropriately to maintain code compliance.

Requirements

• Proven experience in administrative coordination or a similar role, preferably within the construction or contractor industry.

• Strong proficiency in scheduling, calendar management, and project coordination.

• Excellent communication skills for answering inbound calls and liaising with clients and technicians.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Familiarity with documentation processes and software platforms for tracking job details.

• Experience in high volume calls and fast turnaround times.

• Detail-oriented with the ability to ensure accuracy in job costing and compliance requirements.

• Problem-solving skills to address customer concerns and adapt to changing project needs.

TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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