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Description We are looking for a dedicated Customer Service Representative to join our team in New York, NY. This is a long-term contract position within the non-profit sector, offering an opportunity to provide outstanding service and support to our clients. The ideal candidate will have a passion for customer care and a strong ability to manage inquiries efficiently and with attention to detail.

Responsibilities:

• Respond to incoming calls promptly and provide accurate information to customers.

• Ensure customer inquiries are handled with attention to detail and resolved effectively.

• Process orders and maintain accurate records using internal systems.

• Assist with outbound calls to follow up on customer requests or provide additional support.

• Collaborate with team members to improve customer service processes and ensure client satisfaction.

• Maintain a courteous and detail-oriented approach during all customer interactions.

• Troubleshoot and resolve customer concerns while adhering to company policies.

• Provide detailed updates and documentation for all customer interactions.

• Stay informed about organizational offerings to provide accurate responses.

• Escalate complex issues to the appropriate department when necessary. Requirements • Previous experience in a call center or customer service role.

• Strong verbal and written communication skills.

• Ability to handle high volumes of inbound and outbound calls efficiently.

• Proficiency in order entry and data management systems.

• Exceptional problem-solving abilities and attention to detail.

• Proven ability to manage multiple tasks in a fast-paced environment.

• Familiarity with customer service best practices and techniques.

• High level of professionalism and a customer-focused attitude. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .