• Technical Support Analyst

    CAI (Augusta, ME)


    Technical Support Analyst

    Req number:

    R6911

    Employment type:

    Full time

    Worksite flexibility:

    Remote

    Who we are

    CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

    Job Summary

    The selected candidate will develop and maintain complex IBM Cognos reports and Oracle PL/SQL queries, support a Loan Application and its interfaces, consult with business users, and must have banking or loan application experience.

    Job Description

    We are looking for a **Technical Support Analyst** for a **full-time, fully remote** opportunity. The engagement is to work within a split team of 10 to support a suite of financial applications in a NYC bank. The selected candidate will develop and maintain complex IBM Cognos reports and Oracle PL/SQL queries, support a Loan Application and its interfaces, consult with business users, and must have banking or loan application experience.

    What You’ll Do

    + Develop, maintain, and modify complex reports, queries, and data extracts using IBM Cognos and Oracle PL/SQL.

    + Support and maintain the Loan Application and its associated interfaces, ensuring smooth functionality and integration.

    + Consult with business users to address application functionality questions and provide technical guidance.

    + Troubleshoot and resolve issues at the server, client, and interface levels, including working with vendors for support and upgrades.

    + Create ad-hoc reports and data extracts for regulatory, IT, and business needs, leveraging strong SQL and data modeling skills.

     

    What You’ll Need

    Required:

    + PL/SQL and SQL Development/ Development Support

    + Minimum of 5 years applications support and/or development experience in the financial domain.

    + Strong Financial Applications Background, preferably supporting a loan or deposit type system – e.g. LoanIQ.

    + Strong Data Modeling and SQL skills that can be applied to interface development, ad-hoc data extracts and scheduled report writing.

    + Experience working with and supporting interfaces for a data warehouse – e.g. OFSA.

    + Excellent troubleshooting skills – at server, client and interface level.

    + Excellent Data Analytics skills.

    + Proven ability to work with a vendor regarding support issues, enhancements and upgrades.

    + Ability to quickly develop ad-hoc reports on the fly for regulatory and IT purposes.

    + Ability to document business requirements and present comprehensive, logical solutions to business users.

    + Oracle 10g/11, Microsoft SQL Server, PL/SQL programming, Schemas, Views, Stored Procedures, Triggers experience

    + Report development experience

    + Enterprise Scheduling Tools (e.g. Cybermation, AutoSys) experience

    + ETL Tools (e.g. SSIS, DTS, Informatica) experience

    + Utilities development (batch scripting, ftp scripting) experience

    + Data Modeling Tools (e.g. Erwin) experience

    Physical Demands

    + Ability to safely and successfully perform essential job functions consistent with the ADA and other federal, state, and local standards

    + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings

    + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

    \#LI-JM1

    Reasonable accommodation statement

    If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

     

    The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.