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Why Join Omnicell?

At Omnicell, we are committed to improving healthcare operations and patient safety through innovative technology and exceptional service. As an **Order Processing Coordinator** , you will play a critical role in ensuring a seamless customer experience by managing service part orders with accuracy and efficiency. If you thrive in a fast-paced environment and enjoy delivering outstanding customer support, this is the role for you.

What You’ll Do

+ **Process Service Orders** : Accurately enter service requirements into ERP and Service Management systems.

+ **Manage Returns** : Create and track return material authorizations (RMAs) and shipping labels.

+ **Communicate Effectively** : Provide timely updates on order and return status to customers and internal teams.

+ **Support Critical Needs** : Deliver after-hours, on-call support for urgent part orders.

+ **Customer Interaction** : Respond to phone calls and email requests from customers and Omnicell employees with professionalism and care.

+ **Ensure Accuracy** : Maintain attention to detail in all data entry and order processing activities.

Who You Are

+ Strong communicator with excellent written and verbal skills.

+ Customer-focused with a passion for delivering exceptional service.

+ Highly organized and detail-oriented, able to manage multiple tasks effectively.

+ Proficient in computer systems and comfortable working in ERP environments.

+ **Basic Qualifications** :

+ High school diploma.

+ Minimum of 2 years’ experience in an order entry environment.

+ **Preferred Qualifications** :

+ Experience in service order entry.

+ Familiarity with SAP ERP.

+ Skilled in problem-solving and independent decision-making.

How You’ll Elevate at Omnicell

+ **Customer Focus** : Ensure every interaction reflects Omnicell’s commitment to quality and reliability.

+ **Collaboration** : Work closely with internal teams to resolve issues and meet customer needs.

+ **Accountability** : Take ownership of tasks and deliver results with precision and timeliness.

+ **Continuous Improvement** : Identify opportunities to streamline processes and enhance efficiency.

Working Conditions

+ Remote work environment.

+ Overtime as required.

+ Participation in after-hours, on-call rotation.

+ Must be legally authorized to work in the U.S. without sponsorship.

+ Ability to pass background and employment verification checks.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.