• Sales Support Specialist

    Aston Carter (Austin, TX)


    This role is HYBRID in NORTH AUSTIN.

     

    Job Title: Sales Support Specialist

    Job Description

    We are seeking a dedicated Sales Support Specialist to join a global leader in fuel dispensing, payment processing, and point of sale technology. The role involves performing various sales support functions to guide customers through their order needs, ensuring accuracy in product numbers, discounts, and pricing. You will update customer records and communicate order details, inquiries, and deliveries to representatives and sales managers, while also addressing any customer issues such as late deliveries or quality defects.

    Responsibilities

    + Provide initial responses and follow-ups to customer emails and phone calls.

    + Support customers in placing orders and requesting changes through established processes.

    + Collaborate closely with Sales Managers and Customers on quotations, price exceptions, delivery methods, graphic requests, and quote conversions.

    + Guide customers through product choices based on site requirements.

    + Implement, track, and document customer claims for missing, damaged, or incorrectly shipped items.

    + Develop a thorough understanding of ordering tools and product literature for order entry and customer response activities.

    + Assist the sales team with reporting requests to identify trends and volumes within various regions or channels.

    + Communicate with Sales Managers regarding outstanding items that require attention or assistance.

    + Convey order details to Sales Managers and customers from acknowledgment to delivery.

    + Collaborate with other departments to meet or exceed customer expectations.

    Essential Skills

    + 5+ years of experience in sales support, inside sales, sales administration, or customer service in a corporate setting.

    + Proficient in customer service, data entry, sales support, order entry, and Microsoft Excel and Office.

    + Experience with CRM tools, preferably Salesforce.

    + Intermediate to advanced knowledge of MS Office applications, VOIP, ERP & CRM (Oracle preferred).

    + Excellent administrative, clerical, and record-keeping skills.

    + Strong problem-solving aptitude and self-motivation.

    + Ability to manage changing and conflicting priorities effectively.

     

    Additional Skills & Qualifications

     

    + Bachelor’s degree or equivalent business experience in account/order management or a customer-facing role.

    + Experience in customer service, sales, and/or program management is preferred.

    + Effective interpersonal, verbal, and written communication skills.

    + Well organized and able to interact under pressure with professionalism and confidence.

    + Bilingual skills are a plus.

    + Understanding of import/export compliance, BMS, ISO & EHS regulatory processes.

    Work Environment

    This is a hybrid role with three days in the office and two days remote. In-office days are Tuesday through Thursday, with flexibility on days except for Friday.

     

    Job Type & Location

     

    This is a Contract to Hire position based out of Austin, TX.

    Pay and Benefits

    The pay range for this position is $25.00 - $29.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a hybrid position in Austin,TX.

     

    Application Deadline

     

    This position is anticipated to close on Jan 24, 2026.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.