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Description

Client Services Representative – Hybrid Role (Southfield, MI)

Local Candidates Only | Temporary with Potential for Extension or Conversion

Are you passionate about delivering exceptional customer service and looking for a role that offers flexibility and growth potential? Join our dynamic Client Services team and make an impact by supporting financial professionals and their clients in a collaborative environment.

Why You’ll Love This Role

+ Hybrid Schedule: Work 3 days onsite and 2 days from home each week.

+ Mandatory onsite: Wednesdays + either Monday or Friday

+ Choose your third day!

+ Laptop Provided: We set you up for success from day one.

+ Pay rate: $26.50/hour + OT + Benefits

+ Opportunity for Growth: While this role is temporary, there is potential for extension or conversion (not guaranteed).

+ Supportive Team Culture: Quality over quantity—our focus is on delivering excellent service, not just speed.

Work Schedule

+ Hours: 10:00 AM – 7:00 PM CST (must be logged in by 9:00 AM EST)

+ Lunch: 1-hour break

+ Attendance: No more than 2 tardies or unexcused absences within 30 days

What You’ll Do

As a Client Services Representative, you’ll be the first point of contact for internal and external clients, including branch associates, financial advisors, and their clients. Your responsibilities include:

+ Answering 50–60 inbound calls daily (up to 80 during peak tax season)

+ Resolving common inquiries such as:

+ Username/password resets

+ Address or phone number updates

+ Documenting call activity in our proprietary system while assisting clients

+ Coordinating with internal departments to resolve issues

+ Ensuring compliance and accuracy during every interaction

Training & Tools

+ Training: 1–2 weeks, including mock calls for hands-on experience

+ Resources: Access to a SharePoint knowledge base for quick reference

+ No Scripts: We empower you to have authentic conversations with clients

Performance Focus

+ Management monitors calls for quality, compliance, and accuracy—not just speed

+ Our goal is to ensure customer satisfaction and adherence to company policies

Ready to join a team that values your skills and offers flexibility? Apply today and take the next step in your career!

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of Southfield, MI.

Pay and Benefits

The pay range for this position is $26.50 - $26.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Southfield,MI.

Application Deadline

This position is anticipated to close on Jan 19, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.