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Overview

The IDEAS organization's mission is to **unlock the power of data** to deliver **actionable insights and personalized experiences** at scale, thereby driving usage, engagement, and revenue across Microsoft 365, Azure, Windows, and more. As part of the team. you’ll collaborate with teams company-wide, from product engineers to data scientists, using **cutting-edge technology** (big data platforms, cloud analytics, AI Copilots) to solve complex problems. As a Site Reliability Engineer II, you will help drive automation, incident response, and data-driven improvements to ensure our services meet stringent reliability and performance goals. You’ll collaborate across engineering teams, contribute to live site operations, and help shape the future of our systems at scale while ensuring that they are secure and compliant.

**Come build the data future at Microsoft** . Joining the IDEAS organization means joining a team that is **transforming how Microsoft harnesses data** , and in the process, **empowering customers and partners** with smarter, AI-infused experiences. It’s not just a job – it’s a chance to lead a **data revolution** from within. If you’re excited by the idea of turning an enterprise’s data into **insights, intelligence, and impact** , Microsoft IDEAS will be _the most exciting chapter of your career_ .

This position is based at the Redmond campus with 3 days per week work in the office and 2 days per week work from home. Relocation assistance is available.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

+ Serve as a Designated Responsible Individual (DRI) in a 24x7 on-call rotation, monitoring service health, responding to incidents within SLA timelines, and driving post-incident learnings.

+ Develop, enhance, and maintain automation for deployment, operations, and incident mitigation to improve service reliability and reduce manual intervention.

+ Instrument services for observability, collect and analyze telemetry and health metrics, and use data-driven insights to guide reliability and performance improvements.

+ Collaborate closely with engineering partners and stakeholders to align goals, share operational insights, and deliver user-centric solutions.

+ Apply engineering best practices for development, scaling, and operational excellence to meet performance and customer requirements.

+ Ensure compliance with security, privacy, and accessibility standards throughout service onboarding and operations.

+ Stay current with industry trends and internal tools to continuously improve reliability, performance, and observability at scale.

Qualifications

Required Qualifications:

+ Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration

+ OR Master's Degree in Computer Science, Information Technology, or related field AND 1+ years technical experience in software engineering, network engineering, or systems administration

+ OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

+ Hands-on experience with automation, live site operations, and incident response in large-scale cloud or distributed systems.

+ Proficiency in at least one programming or scripting language (e.g., C#, Java, Python, PowerShell, etc.).

+ Solid analytical and problem-solving skills, with experience using telemetry and data to drive operational decisions.

+ Effective communication and collaboration skills, with a track record of working effectively across teams.

+ Experience with observability and monitoring tools, and implementing MELT (Metrics, Events, Logs, Traces) patterns.

+ Experience in automating root cause analysis and mitigation of incidents.

+ Familiarity with compliance processes and standards in cloud environments.

Site Reliability Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)