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Risk Management Assistant

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Risk Management Assistant

Salary

$22.47 - $33.01 Hourly

Location

Employment Services, FL

Job Type

Full Time Regular

Job Number

5014-13

Department

Risk Management and Purchasing

Division

Risk Management and Purchasing 0400000000

Opening Date

01/13/2026

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

NA

+ Description

+ Benefits

+ Questions

GENERAL DESCRIPTION OF CLASS

This is a responsible and administrative position processing risk management transactions, maintaining related files and records, and performing various insurance, claims processing, safety, and loss prevention functions. Work involves processing various insurance-related transactions, maintaining relevant files and records, reporting risk management statistics, and handling property and casualty claims. This position is responsible for maintaining litigated files and communicating with attorney staff. Work also involves explaining the proper methods for submitting loss and investigative reports, which requires some judgment based on knowledge gained through experience. Considerable public contact may require patience, tact, and judgment. Work requires the exercise of initiative, independent judgment, and discretion in handling delegated administrative details and is reviewed through conferences, observation, and analysis of reports and results achieved.

Please note this posting is "Continuous" and can close at ANY TIME WITHOUT NOTICE.

ESSENTIAL FUNCTIONS

+ Assists in the administration of all lines of property, casualty, auto, liability, and workers' compensation insurance claims in accordance with applicable Florida statutes, Florida Administrative Code, relevant case law, and various collective bargaining agreements.

+ Maintains daily interaction with insurance carriers, healthcare providers, supervisors, employees, attorneys, and citizens.

+ Receives and processes insurance coverage and claim transactions; verifies forms for accuracy, completeness, and compliance with established risk management procedures; obtains information to complete reports; instructs employees on the proper methods of submitting loss and investigative reports; answers questions on medical claims problems.

+ Receives and processes vendors' certificates of insurance.

+ Compiles and completes data for administrative and public reports, bulletins, questionnaires, and other documents; prepares moderately complex worksheets and tables from standardized raw data; makes varied arithmetical computations on material assembled; establishes and maintains filing systems.

+ Records new lawsuits and notifies employees of required court appearances, depositions, and meetings.

+ Exercises great tact, diplomacy, and discretion in dealing with sensitive issues involving adjusting and processing all claims, employee health conditions, medical care, HIPAA, and all claims litigation.

+ Works with the finance department and third-party vendors to reconcile problems with unpaid invoices.

+ May be required to participate in and/or facilitate training to support departmental or City initiatives and requirements.

+ May be required to work overtime or alternate hours as necessary for the efficient operation of the department.

+ Position is designated as Mission Critical.

ADDITIONAL FUNCTIONS

+ May be required to process driver's license checks for applicable employees.

+ Performs related work as required.

QUALIFICATIONS (EDUCATION, TRAINING AND EXPERIENCE)

+ Associate degree or 60 college credit hours from an accredited college or university in Business Administration, Risk Management, Insurance, or a related field.

+ Three years of experience in processing insurance claims or similar office work in a related field.

An equivalent combination of education, training, and experience that provides the knowledge, skills, abilities, and other competencies necessary for success in the target position may be considered.

SPECIAL REQUIREMENTS

+ Must possess and maintain a valid driver's license.

+ Must possess and maintain a valid telephone number.

KNOWLEDGE, SKILLS, ABILITIES

KNOWLEDGE

+ Knowledge of Microsoft Office Suites and PeopleSoft.

+ Knowledge of record-keeping requirements for the processing of insurance claims.

+ Knowledge of the general provisions of the City's insurance policies and self-insurance plans.

+ Knowledge of legal terminology and documents, and basic insurance terminology.

SKILLS

+ Skill in oral and written communication and presentation skills.

+ Skill in receiving, documenting, and processing information accurately.

+ Skill in customer service and handling claimant/citizen inquiries and concerns.

ABILITIES

+ Ability to develop and maintain spreadsheets.

+ Ability to establish and maintain effective working relationships with co-workers, other employees, and the general public.

+ Ability to carry out assigned responsibilities and solve minor administrative problems.

+ Ability to prioritize, multitask, meet deadlines, manage projects, work under pressure, and work in a fast-paced team environment.

+ Ability to maintain confidentiality and professionally perform duties.

+ Must possess a strong customer service orientation, be an excellent problem solver, work effectively in cross-functional teams, and demonstrate a commitment to strategic objectives.

WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS

+ The job requires sedentary work with occasional walking or standing, exerting up to 10 pounds of force regularly, and routine keyboard use.

+ The job has no significant exposure to environmental hazards.

+ The job requires normal visual acuity, field of vision, hearing, speaking, color perception, taste, smell, depth perception, and texture perception.

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your email and telephone messages regularly, including "junk" folders. Test times and locations to be announced.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE.

City of Lakeland

2026 Summary Sheet

Annual Leave

Annual leave is accumulated bi-weekly and based upon years of service as follows:

Annual leave may be taken as earned by employees hired after January 1, 1989. Employees hired prior to that date use annual leave within the calendar year following the year the leave is earned. All employees may carry over up to a maximum of twenty (20) days at the end of the calendar year. Regular part-time employees who work at least twenty (20) hours per week accrue annual leave at the rate of four (4) hours per month.*

Sick Leave

Sick rate is accrued biweekly based upon years of service and standard hour classification. Eligible for use as soon as earned. Regular part-time employees who work at least twenty (20) hours per week accrue sick leave at the rate of four (4) hours per month.

*NOTE: REGULAR employees with a working day other than eight (8) hours, please contact your supervisor regarding these policies.

Sick Leave Pool

Allows employees to receive sick leave benefits in cases involving catastrophic or long-term illnesses or injuries after all personal leave time has been depleted. Regular full-time employees contribute eight (8) hours and Regular part-time employees contribute four (4) hours on an annual basis. Employees must have completed one full year of service on or before December 31st of the calendar year enrollment; and have accumulated at least forty (40) hours of sick time (twenty (20) hours for Regular part-time employees). Participation in this program is voluntary.

For more information contact Amanda Kaiser at 834-8768

Family & Medical Leave

Federal legislation guarantees up to twelve (12) weeks per year off work under certain circumstances outlined in the policy manual. The employees must have been employed by the City for at least twelve (12) months and have at least 1,250 hours of service during the 12-month period before the requested leave. The City will continue its group life and health insurance for an employee on leave at the same level and under the same conditions that existed while the employee was working.

For more information contact Dawn Justice at 834-6038.

Pension Plan

Provision for retirement income requiring mandatory participation for full-time regular employees.

Defined Benefit Plan:

Plan C Employee 4.52%

Employer 15.54%

OR

Defined Contribution Plan:

Executives, New Hires aged 52 and older, and Fire/Police Recruits

Employee 8.5% or 11% per election upon hire

Employer 15.54%

Deferred Compensation 457 Plan:

A voluntary plan that is invested in mutual funds. The Employees' Pension Board performs the due diligence on the mutual funds. Employees may reallocate their account at any time.

Maximum contribution for 2026 is $24,500; employees age 50 or older can also add a "catch-up" amount of $8,000; employees age 60-63 can also add a "catch-up" amount of $11,250.

Additionally, a match of up to 5% of salary is offered by the City in Plan C.

Holidays

Twelve (12) holidays, includes one (1) personal floating holiday to be used at any time after three (3) months of employment and prior to the end of the calendar year.

Funeral Leave

Up to three (3) days off with pay due to death of an immediate family member (as defined in the policy manual). Up to four (4) hours off with pay may be obtained through supervisor approval to attend local funeral services of persons other than immediate family.

Jury/Witness Duty

Employees required to serve on jury duty will be relieved of responsibility for their regular work shift or portion thereof and receive full pay while serving. All fees received for such service may be retained by the employee. Employees subpoenaed to any civil or criminal court proceeding, which employee is not personally or monetarily interested, shall be paid as if engaged in regular work activities.

Military Leave

Allows for up to 240 hours in any one calendar year for annual military training without loss of pay or benefits for any employee in some type of reserve status for the United States Armed Forces. (see policy manual for additional information).

Maternity Leave

Refer to Family & Medical Leave for those employees who qualify. Others may take up to three (3) months leave of absence available upon approval of the Department Head. Employees may opt to utilize any combination of paid (sick or annual leave) or unpaid leave.

Leave of Absence Without Pay

Written requests are subject to approval by Department Head and City Manager or designee for less than ninety (90) days. Requests for more than ninety (90) days also require Civil Service Board approval for employees in a Civil Service classification.

Longevity Pay

Tuition Reimbursement

Program provides employees up to $2,500 per fiscal year (October 1 through September 30) for reimbursement of tuition of approved college, university, vocational, or correspondence classes upon completion with a grade of "C" or better in credit courses only. Full reimbursement is given for courses and fees, upon approval. The program does not include reimbursement for cost of books, supplies or other related expenses.

For more information, contact Melissa Yelnick at 834-6844.

Suggestion Awards

A program designed to provide a consistent and organized method for employees to submit and be rewarded for constructive ideas for improvement. Maximum award is $1000.

For additional information, contact Employee Engagement and Development at 834-6837.

Direct Deposit of Paycheck (refer to handout in new employee folder)

An account must be established with the institution of your choice prior to signing up for direct deposit.

Uniforms/Equipment

Uniforms issued at no cost to employees for those job classifications which require them. Equipment is issued to employees at either no cost or discounted cost depending upon job classification.

Parking

Free while at work.

Break Periods

Employees may be permitted two (2), fifteen (15) minute breaks during the workday. The time shall be at the discretion of the supervisor.

For Information on Health Insurance, Dental, Vision, and Life Insurance please contact Benefits at 834-6797.

For Information on Retirement Benefits, contact the Retirement Services at 834-8765 or 834-8797.

For Information on Firefighter and Police Officer Retirement Benefits, contact Foster & Foster at 239-333-4872.

01

Please indicate your highest level of education.

+ Less than a High School Diploma or GED

+ High School Diploma or GED

+ Some College - less than 30 credit hours

+ Some College - 30 credit hours, but less than 60 credit hours

+ Associate's Degree or 60 credit hours

+ 90 Credit Hours

+ Bachelor's Degree or 120 credit hours

+ Master's Degree

+ Doctorate Degree

02

Please indicate your years of experience in processing insurance claims or similar office work in a related field.

+ No experience

+ Some experience, but less than 1 year

+ At least 1 year, but less than 3 years

+ At least 3 years, but less than 6 years

+ At least 6 years, but less than 9 years

+ 9 years or more

03

Please provide a narrative supporting your answer to the above question. Be sure to include specific job title(s), job duties, organization(s) and the dates where the work was performed. Note: The employers and dates of employment you list here must also be included in the "Work Experience" section of this job application.

04

Please indicate which type of valid driver's license you possess.

+ Florida driver's license

+ I have an out-of-state driver's license

+ I do not have a valid driver's license

05

Please describe any customer service experience you have. If none, type N/A.

06

By clicking "Yes" below, I understand that all relevant work experience MUST be entered in the "Work Experience" section on my application. In addition, all current City of Lakeland employees must list all previous City of Lakeland work experience in the "Work Experience" section of the application. Failure to complete the "Work Experience" section will disqualify you from the application process.

+ Yes

+ No

Required Question

Employer

City of Lakeland, Civil Service

Address

500 N Lake Parker Avenue Lakeland, Florida, 33801

Phone

(863)834-8790

Website

http://www.lakelandgov.net/employmentservices