"Alerted.org

**What makes DHL great?**  Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

_Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine_

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today… 

DHL is looking for the next  **_Retail Inside Sales Executive_** who will be responsible for supporting the growth and performance of DHL Express’s U.S. retail network, including 1,500+ multiband partner service points and branded service locations (owned stores, service centers, and premier partners). This inside sales role drives revenue growth by leading partner onboarding, delivering training, and providing ongoing support to ensure operational success. The Retail Inside Sales Executive collaborates closely with Field Sales Executives and Retail leadership to monitor performance, share insights, and strengthen long-term partner relationships.

Key Responsibilities:

+ Support revenue growth by onboarding and managing multiband and branded partner service points.

+ Lead the onboarding process for new partners, ensuring training, tools, and resources are in place for successful integration.

+ Deliver training programs to partners on DHL services, operational standards, and best practices.

+ Provide ongoing support to owned stores, service centers, and premier partners to ensure operational excellence and customer satisfaction.

+ Analyze partner performance metrics and identify opportunities for process improvements and revenue optimization.

+ Act as the primary liaison between inside sales and Field Sales Executives; share insights and strategies to drive collaborative sales outcomes.

+ Build and maintain strong relationships with multiband and branded partners, acting as a trusted advisor to address needs and enhance service offerings.

+ Monitor KPIs to track partner success; prepare performance reports for the Senior Manager of Retail Sales and other stakeholders.

Skills & Qualifications:

+ Bachelor’s degree in business, Sales, Marketing, or related field (preferred).

+ 2–3 years of experience in inside sales, retail sales, or related role (logistics/shipping/e-commerce preferred).

+ Experience onboarding or managing partners/clients strongly preferred.

+ Strong communication, interpersonal, and organizational skills.

+ Candidates may be asked to complete a work sample, presentation, or skills assessment as part of the selection process.

+ Ability to analyze performance metrics and implement data-driven improvements.

Competencies:

+ Customer Focus: Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

+ Deliver Results: Creates ways to measure performance against goals and strives for excellence in performance by surpassing established standards.

+ Communication: Communicates clear and accurate information, listens effective to obtain key information quickly and accurately.

+ Cold calling: Ability to complete high volume of outbound calls to nurture unqualified leads to keep them in the sales cycle.

+ Prospecting: Ability to check the accuracy of customer information, determine whether a business or individual qualifies as a potential customer and assess the value of business that can be generated

+ Data Accuracy: Ability to analyze and draw insights from relevant data to identify sales opportunities.

+ Telephone Skills: Ability to actively listen, provide and gather specific information over telephone call

+ Selling & influencing: Ability to develop and present value asked proposals and turn customers interest into action that overcome objections, probe questions, and builds rapport.

+ Coachable: Open and receptive to motivational and developmental feedback and implements change to improve and support development.

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

+ Competitive Hourly Pay

+ Monthly Bonus/Incentive Programs

+ Retirement Savings – 401K with company match

+ myShares - Voluntary plan to buy discounted company shares

+ Medical, Dental, Vision, well-being programs

+ Tuition Reimbursement

+ Generous Paid Time Off – Starting at 4 Weeks

+ Paid Leave

+ Employee Discount Program

+ Employee Assistance & Work Life Program

+ Outstanding training opportunities

_DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: _ _https://www.eeoc.gov/employers/eeo-law-poster_

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.