• Service Design and Engineering Director

    ManTech (Annapolis Junction, MD)


    **MANTECH** seeks a motivated, career and customer-oriented **Service Design and Engineering Director** to join our team in Annapolis Junction, MD.

    Responsibilities include but are not limited to:

    + Directs and leads a premiere organization of SMEs providing expert support to Field Service Operations charged with delivery of services in the customer’s extended enterprise within a strict SLA environment (Teams: Desktop Engineering, Networks, Cable, Unified Communications, Solution Architecture and Project Management)

    + Collaborate with fellow Frame Leads to design, maintain and/or improve supported services

    + Will oversee the production of Technical Insertion submission, SOWs and resource requirement documents for SME-level support as needed

    + Oversees selection and testing of hardware for new requirements and replacement of EOL hardware, and associated software as required

    + Participate in Opportunity for Improvement efforts to improve services

    + Conduct or direct interviews to maintain sufficient staffing levels

    + Identify and execute improvement efforts and participate in special program efforts as required

    + Host program and customer meetings and interface efforts for Frame and Program success as required

    + Support refresh, Walkout, CSIR, engineering support/field testing, enterprise SLA support and other duties as assigned

    + May have the opportunity to travel as required to meet program objectives

    Minimum Qualifications:

    + Bachelor's Degree and 7+ years of technical leadership experience

    + Ability to convey very technical concepts to non-technical individuals in both verbal and written formats

    + Possesses an understanding of Information Assurance, desktop deployment, network and unified communication principles and concepts

    Preferred Qualification:

    + CompTIA Security+ Certification

    + Certified Scrum Master (CSM)

    + IT ticket management system experience (ServiceNow).

    + Experience with large scale enterprise IT contracts.

    Clearance Requirements:

    + Must have a current/active TS/SCI with Poly

    Physical Requirements:

    + The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication, which may involve delivering presentations.

     

    MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.

     

    If you need a reasonable accommodation to apply for a position with MANTECH, please email us at [email protected] and provide your name and contact information.