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The Program Coordinator is a key player in planning and implementation of the family orientation and Welcome Week programs for families and hires, trains and supervises the Family Support Navigator student leader team and a NODA Intern. The staff member takes a lead role in scheduling, securing presenters for and facilitating virtual initiatives for family engagement with the University. The Program Coordinator manages program logistics and facilitates collaboration with many campus partners to plan Family Weekend (serving over 5,000 families and supporters) and recruits, trains, and supervises Family Weekend volunteers.

The Program Coordinator engages the family members and supporters of the university’s undergraduate students, supports student success and creates opportunities for family/supporter involvement in the student experience. The staff member shares responsibility with the Director for supporting families in crisis and fields critical feedback from the family constituency on behalf of the University. They help families identify appropriate resources and provide support as they and their student solve problems.

In addition, the Program Coordinator liases with the Student Experience Communications team to manage communications and social media strategies for the department within University guidelines.