• ITIL Engineer

    COOLSOFT (Columbia, SC)


    ITIL Engineer

     

    (Jobs in Columbia, SC)

     

    Requirement id 156634

     

    Job title Engineer

     

    Job location in Columbia, SC

     

    Skills required MS System Administrator, Ms Azure, ITIL,

     

    Open Date 13-Jan-2026

     

    Close Date

     

    Job type Contract

     

    Duration 12 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Engineer: MS System Administrator, Ms Azure, ITIL,

     

    Start date :2/24/2026

     

    End Date :12 Months from projected start date

     

    Submission deadline:01/20 at 5:00PM EST

     

    Client Info : SCDHHS

    Note:

    * Interview Process: Video for initial interview. In-person or video may be used for secondary interview(s)

    * Work Location: Fully onsite (5 days in office)

    * Candidate Location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.

    Description:

    DAILY DUTIES / RESPONSIBILITIES:

    Essential Responsibilities

    • The Service Manager Engineer will report to the SCDHHS Bureau Chief of Information Technology Services. They will work with SCDHHS business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.

    • Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.

    • Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service requests.

    • Maintain, update, patch System Center, Orchestrator, and Cireson.

    • Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.

    • Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.

    • Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.

    • Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.

    • Act as a liaison between the technical team and management from various stakeholder areas including executive level management.

    • Some after hours project and platform support will be expected.

    Program Experience:

    Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.

    Technical Knowledge:

    Experience related to any or all the following technologies are required desirable for this position:

    • Microsoft System Center Service Manager (within the last 3 years)

    o Highly Skilled at maintaining, implementing and configuring system center service manager request offerings, service offerings and connectors

    o Administer and support Microsoft SCSM, including configuration, customization, and integration with other System Center components (SCCM, SCOM, Orchestrator).

    o Experiencing configuring Service Manager Changes, Incidents, and Services

    • Cireson Web Portal for Service Manager (last 3 years)

    o Experience adding custom configurations to the Cireson web portal

    ? Experience with JavaScript administration in Cireson Portal is preferred.

    o Experience installing/patching and maintaining Cireson products

    • Windows Server Administration (Current)

    o Resource should demonstrate a strong understanding of Windows server administration, including patching and maintenance of windows servers.

    Additional duties:

    • Microsoft System Center Suite Experience (last 3 years)

    o Experience in System Center Orchestrator is preferred, resource should show strong technical understanding of all products in the Microsoft System Center suite and how the integrate with other System Center components (SCCM, SCOM, Orchestrator).

    o Experience

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 156634 while calling.

     

    EOE Protected Veterans/Disability