• IT Support Technician

    Cognizant (Temple, TX)


    Cognizant is seeking an IT Support Specialist for a full-time opportunity working out of our client’s location in Temple, TX.

     

    Applicants must have valid US work authorization. We are unable to offer visa sponsorship

    Responsibilities:

    • Serve as the first point of contact for customers seeking technical assistance in person at walkup support locations, over the phone, remote connection software, chat, and email.

    • Flexible, able to multitask, and prioritize reported issues.

    • Provide a high level of customer service to users seeking problem resolution.

    • Perform remote troubleshooting through diagnostic techniques and pertinent questions.

    • Determine the best solution based on the issue and details provided by customers.

    • Walk the customer through the problem-solving process.

    • Direct unresolved issues to the next level of support personnel.

    • Provide accurate information on IT products or services.

    • Record events and problems and their resolution in internal ticketing systems. Follow-up and update customer status and information.

    • Pass on any feedback or suggestions by customers to the appropriate internal team.

    • Logistics responsibilities include providing overall management in daily administration, asset distribution/ setup, and shipping/ receiving. Inventory of storage spaces, stocking, and maintenance of IT vending machines. Level 1 video conferencing support including troubleshooting of video conferencing equipment and inspection of video conferencing spaces and technical support of event spaces and events.

    • Proficient in end-user network troubleshooting tools and practices

    Qualifications:

    • 3 years of experience with Desktop Support.

    • 3 years of experience with Mac Support and troubleshooting.

    • 2 years of experience with video conferencing support.

     

    Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.