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IT TECHNICAL SUPPORT ANALYST 1

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IT TECHNICAL SUPPORT ANALYST 1

Salary

$3,895.00 - $7,011.00 Monthly

Location

Shreveport, LA

Job Type

Classified

Job Number

216365 NLHSD IT TSA1 SH 011226

Department

LDH- Northwest Louisiana Human Services District

Opening Date

01/13/2026

Closing Date

1/20/2026 11:59 PM Central

+ Description

+ Benefits

+ Questions

About this Job

NLHSD.ORG

The Northwest Louisiana Human Services District's mission is t o increase public awareness of and provide access to integrated community-based services for individuals with behavioral health and developmental disabilities, promoting wellness, recovery, and independence through education and the choice of a broad range of programmatic and community resources.

Our vision is that the Northwest Louisiana Human Services District exists so that individuals with mental health, addictive disorders, and developmental disabilities residing in the parishes of Bienville, Bossier, Caddo, Claiborne, DeSoto, Natchitoches, Red River, Sabine, and Webster are empowered, and self-determination is valued such that individuals live a satisfying, hopeful, and contributing life.

We are seeking an IT Technical Support Analyst 1 for the District's Operations IT Department. This position is located at the Shreveport Behavioral Health clinic but serves all 5 facilities within the nine parishes of our District.

Minimum Qualifications

Three years of experience in information technology; OR

Six years of full-time work experience in any field plus one year of experience in information technology; OR

An associate's degree in information technology plus one year of experience in information technology; OR

A bachelor’s degree plus one year of experience in information technology.

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be foundhere (https://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=175450) .

Job Duties and Other Information

Job Duties:

+ Receives technical and administrative direction from and serves as assistant to the IT Tech Support Analyst 3.

+ Primary focus are in the areas of computer operations, end user and desktop support (hardware and software).

+ Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services.

+ Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support services across the District.

+ Administer new user accounts and provides network access according to needs and permissions.

+ Sets up, configures desktop computers, peripherals, and accounts assigning levels of access.

+ Installs software, and repairs hardware and peripherals.

+ Performs remote and/or onsite support to resolve technical support requests.

+ Responsible for changing backup tapes as assigned.

+ Troubleshoots and diagnoses problems with computer equipment, implements corrective action procedures with prescribe guidelines.

+ Participates in orientation of new employees.

+ Assists Supervisor with updating hardware/software network wide; deployment of hardware including telecommunications and hand-held devices; coordination of video conferencing and other audio-visual equipment.

+ Assists in maintaining inventory of IT assets by keeping equipment databases current and conducts onsite validation of property annually.

+ Serves as IT Tech Support Analyst backup when assigned.

Position-Specific Details:

Appointment Type : Probational, Promotional

Career Progression : This position does not participate in a career progression group.

Work Schedule : Work hours are 8:00 am - 4:30 pm, Monday -Friday.

Compensation : The IT Tech Support Analyst 1 pay level is TS-311 with a pay range of $46,738/year minimum to a maximum of $84,136/year.

**Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career, and not the maximum amount we are allowed to pay a new hire .

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Contact Information:

For further information about this vacancy, contact:

NW LA Human Services District

Human Resources

1310 N Hearne Ave

Shreveport, LA 71107

318-676-5111

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring and retention of individuals with disabilities.

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave– Up to six weeks paid parental leave

More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave – State employees receive the following paid holidays each year:

+ New Year's Day

+ Martin Luther King, Jr. Day,

+ Mardi Gras,

+ Good Friday,

+ Memorial Day,

+ Independence Day,

+ Labor Day,

+ Veteran's Day,

+ Thanksgiving Day and Christmas Day.

***** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

+ Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system

+ Teacher's Retirement System of Louisiana (www.trsl.org),

+ Louisiana School Employees Retirement System (www.lsers.net), among others

01

Have you completed twenty-four (24) semester hours in an information technology, computer science, engineering, mathematics, or business analytics field?

+ Yes

+ No

02

If you answered "yes" to the previous question, please type each course name, semester hours earned, and the accredited university. If you answered "no", type N/A. Example: CSC 1250 - Introduction to Programming - 3 hrs - LSU

03

Have you ever worked for the State of Louisiana? Please make sure work history reflects this experience.

+ Yes

+ No

04

How many years of experience do you have in information technology? Please make sure work history reflects this experience.

+ None

+ Less than 1 year

+ At least 1 year but less than 2 years

+ At least 2 years but less than 3 years

+ At least 3 years but less than 4 years

+ At least 4 years but less than 5 years

+ At least 5 years or more

05

Which minimum qualification do you have?

+ 3 years of experience in IT.

+ 6 years of full-time work experience in any field plus 1 year of experience in IT.

+ An Associate Degree in Information Technology plus 1 year of experience in IT.

+ A Bachelor's Degree plus 1 year of experience in IT.

+ A Bachelor's Degree with 24 semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

+ none of the above

Required Question

Employer

State of Louisiana

Address

For agency contact information, please refer to

the supplemental information above.

Louisiana State Civil Service, Louisiana, 70802

Phone

(866) 783-5462

Website

http://agency.governmentjobs.com/louisiana/default.cfm

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