"Alerted.org

Job Description

• Manage high-volume inbound and outbound calls (approximately 100 per day) with professionalism and courtesy.

• Provide prompt and thorough customer support, resolving inquiries efficiently.

• Assist clients with account details, billing questions, and service requests.

• Accurately update client records and perform data entry using Microsoft Office and related software.

• Handle transactions, including occasional cash processing.

• Identify customer needs and promote relevant products or services to support sales initiatives.

• Document all interactions clearly for future reference and analysis.

• Participate in ongoing training to enhance product knowledge and service skills.

$20/hr to $25/hr. - Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Previous experience in customer service, especially handling inbound calls.

• Background in office or desk-based roles (e.g., teaching, automotive dealership, dental office).

• Strong verbal and written communication skills with attention to detail.

• Proven ability in call center or customer support environments preferred.

• High typing accuracy and speed for data entry tasks.

• Proficiency in Microsoft Office Suite and general computer skills.

• Ability to multitask effectively in a fast-paced setting.

• Analytical skills to assess customer needs and provide solutions. • Experience in HVAC, lawn care, landscaping, or home services.

• Knowledge of sales techniques, cash handling, and outbound calling strategies.

• Familiarity with CRM systems (RealGreen preferred).