"Alerted.org

Salary Range: 16.60 To 16.60 (USD) Hourly

STATEMENT OF PURPOSE:** **Answer all incoming calls from the Low Vision Clinic, schedule appointments for clients coming to the Lighthouse or satellite sites, return calls for information & referral process, conduct telephone surveys, and accomplish data entry tasks.

POSITION RESPONSIBILITES:

+ **Providing excellent customer service to all customers – inbound and outbound calls**

+ **Working with customers to schedule appointments in a timely fashion**

+ **Using the Officemate database to set appointments**

+ **Communicating with Project manager to get referrals for new patients**

+ **Contacting perspective patients to schedule appointments and/or to pick up previously ordered devices;**

+ **Interacting with customers to solve problems and give assistance when needed**

+ **Conducting customer satisfaction surveys**

+ **Using the Accountmate database to enter data**

QUALIFICATIONS:

+ **High School graduate**

+ **Ability to answer high call volume**

+ **Customer service skills a must**

+ **Friendly demeanor**

+ **1-year call center experience a plus**

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.

Monday thru Friday, 8a to 1p or 1p to 5p