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Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

Aspirus Health in Wausau, WI is seeking a PATIENT SERVICE CENTER SCHEDULER to join our NURSING CONTACT CENTER team!

Under the direction of the Supervisor – Workforce Management (WFM), the Scheduler is responsible for creating, maintaining, and optimizing schedules to ensure that staffing levels align with forecasted workload demand across all Patient Service Center (PSC) functions and patient service areas under the Shared Support model.

This position collaborates with the Forecasting Analyst and Real-Time Scheduling Analyst to develop data-driven schedules that balance service-level goals, budget targets, and employee satisfaction.

The Scheduler ensures that the Patient Service Center personnel schedules are accurate, fair, and aligned to operational hours of coverage, directly supporting optimal patient access and service delivery performance.

HOURS: Full Time 1.0 FTE, 80 Hours Biweekly

Experience/Qualifications

+ Associates’ degree required; Bachelors’ degree preferred or equivalent experience.

+ 1–3 years of experience in Workforce Management or scheduling within a contact center or healthcare environment.

+ Proficiency with WFM platforms.

+ Intermediate advanced proficiency with Microsoft Excel (pivot tables, formulas, data analysis).

+ Experience collaborating with Forecasting and Intraday teams to meet service-level goals preferred.

+ Strong analytical, organizational, and time management skills.

+ Excellent communication and collaboration abilities.

+ Attention to detail with the ability to manage multiple priorities and frequent changes.

+ Ability to use independent judgment while following defined processes.

+ Strong understanding of contact center metrics (service level, shrinkage, occupancy, adherence).

+ Proven initiative in problem-solving and continuous improvement.

Employee Benefits

+ Full benefits packages available for part- and full-time status.

+ PTO accrual from day one!

+ Generous retirement plan with match available.

+ Wellness program for employees and their families.

Our Mission : We heal people, promote health and strengthen communities.

Our Vision : Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here (https://www.aspirus.org/about) to learn more.

Position Patient Service Center Scheduler

Location

Req ID 101557