• Forecasting Analyst - Nursing Contact Center

    Aspirus Ironwood Hospital (Wausau, WI)


    Compassion. Accountability. Collaboration. Foresight. Joy.

     

    These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

     

    Aspirus Health in Wausau, WI is seeking a FORECASTING ANALYST to join our NURSING CONTACT CENTER team!

     

    Under the direction of the Supervisor – Workforce Management, the Forecasting Analyst provides enterprise-level operational and analytical support to optimize staffing, scheduling, and real-time resource allocation across all Patient Service Center functions and other patient service areas supported by the Shared Support model. This role ensures WFM systems, forecasts, and reports deliver accurate, actionable insights to drive service-level achievement, patient access, and operational efficiency.

     

    This position is responsible for analyzing contact-center data, developing and refining forecasts, and preparing operational reports and dashboards to guide leadership decisions.

     

    The Forecasting Analyst collaborates closely with the Scheduler, Real-Time Scheduling Analyst, and Patient Service Center leadership to ensure alignment between workforce plans and operational performance.

     

    HOURS: Full Time 1.0 FTE, 80 Hours Biweekly

    Experience/Qualifications

    + Associate’s degree in Business, Data Analytics, or a related field required; Bachelor’s degree preferred.

    + Minimum of 2–4 years of experience in a Workforce Management Analyst or data analytics role, preferably within a healthcare or contact-center environment.

    + Experience with WFM platforms and analytics/reporting systems.

    + Advanced Excel and PowerPoint proficiency, including data visualization and pivot-table analysis.

    + Demonstrated experience analyzing and communicating performance metrics and trends.

    + Strong analytical, problem-solving, and critical thinking skills.

    + Ability to present complex data in a concise, meaningful way.

    + Excellent written and verbal communication, including the ability to explain analytics to non-technical audiences.

    + Strong attention to detail, organization, and documentation.

    + Demonstrated initiative, curiosity, and commitment to continuous improvement.

    + Ability to manage multiple priorities in a fast-paced environment.

     

    Employee Benefits

     

    + Full benefits packages available for part- and full-time status.

    + PTO accrual from day one!

    + Generous retirement plan with match available.

    + Wellness program for employees and their families.

     

    Our Mission : We heal people, promote health and strengthen communities.

     

    Our Vision : Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

     

    As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

     

    Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

     

    Click here (https://www.aspirus.org/about) to learn more.

     

    Position FORECASTING ANALYST - NURSING CONTACT CENTER

     

    Location

     

    Req ID 101587