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Job Title: Property Manager

Reports To: Regional Manager

Rich Management LLC is a leading property management company committed to providing exceptional living experience and maintaining high standards of service. We value professionalism, integrity, and customer satisfaction.

About the Role

The goal of the Property Manager is to control the property expenses while maximizing the income of the apartment community. This position is responsible for meeting the company’s target occupancy, managing the day-to-day organization and operation of the office and staff while ensuring the cleanliness and repair of the property. The Property Manager must follow all Rich Management LLC procedures and policies contained within the manuals and guidelines issued and/or communicated verbally or in writing by the company. While exercising discretion within company guidelines, the Property Manager shall deal with a wide variety of situations (i.e., collecting fees and rents, promoting increased rental revenue, maintaining the property, servicing residents’ needs, etc.).

Duties and Responsibilities

Operations and Administration

+ Maintain accurate resident records and complete paperwork per company guidelines

+ Ensure courteous communication with residents, prospects, vendors, and staff

+ Operate property within approved budget guidelines

+ Always maintain 50% or more vacant apartments ready

+ Turn move-outs within 3–5 days

+ Issue notices (late payments, eviction, etc.) as required

+ Maintain confidentiality of all resident and property information

+ Safeguard keys and maintain key log

+ Approve invoices after inspection of work

+ Create employee work schedules and enforce cleanliness and dress standards

+ Purchase and stock necessary items within budget

+ Maintain office hours and be on-call for emergencies

+ Attend meetings and training seminars

Human Resource Functions

+ Introduce new employees to company standards

+ Select new employees with supervisor approval

+ Supervise, train, delegate, and evaluate staff

+ Maintain incident files and handle payroll reporting

Record Keeping and Reporting

+ Notify supervisor of budget variations

+ Secure bids and prepare annual budget

+ Maintain records of petty cash, resident files, maintenance requests, and transactions

+ Use only approved contractors with proper insurance

+ Submit invoices and paperwork per company deadlines

+ Document emergencies and incidents

Rent Collection

+ Ensure daily bank deposits

+ Collect rents, NSF, late charges, and other fees

+ Strive for 95% rent collection by the 10th of the month

Leasing Techniques

+ Follow Fair Housing guidelines

+ Professionally present community and apartments

+ Follow up with prospects within 2–3 days

+ Participate in periodic “shop” evaluations

Marketing

+ Complete monthly market surveys

+ Stay informed on local market trends

+ Conduct weekly sales meetings

+ Review advertising and signage regularly

Property Inspections

+ Inspect property daily for curb appeal

+ Inspect building exteriors and report deterioration

+ Inspect vacated apartments for repairs

Resident Retention

+ Maintain lease renewal program

+ Assist with move-in process

+ Promote courtesy and customer service

+ Ensure timely completion of maintenance requests

+ Apply community rules fairly and consistently

+ Coordinate resident events

Experience, Training and Education

+ Minimum of one year experience in office administration, management and/or sales

+ High school diploma or equivalency required; some college preferred

+ Prior apartment management experience preferred

+ Industry designations preferred

Physical Requirements

+ Ability to walk, stand, and sit throughout the day (approx. 30% sitting, 70% walking/standing)

+ Frequent bending, stair climbing, reaching, and opening/closing doors

+ Regular walking and standing for inspections and presentations

+ Manual dexterity for office equipment and documentation

+ Lifting/carrying:

+ Up to 10 lbs. frequently

+ 10–25 lbs. occasionally

+ Over 25 lbs. rarely

Required Skills and Qualifications

+ Strong organizational and multitasking skills

+ Ability to work under pressure and meet deadlines

+ Professional communication and customer service skills

+ Basic math and computer literacy

+ Leadership and conflict resolution skills

Attendance and Safety

+ Regular attendance is mandatory

+ Compliance with all safety programs

Vision and Hearing Requirements

+ Frequent reading of reports, forms, and computer screens

+ Ability to hear and communicate clearly in person and by phone

Driving Requirements

+ Occasional use of personal transportation for property inspections, banking, and office visits

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