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About This Role

The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for customers, clients, and guests, and provides them with all essential information they may reasonably require.

The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in-house customer experience, taking care of daily operations with regards to customer services, training center experience and reception tasks. The CSR is the first point of contact for customers, clients, and guests, and provides them with all essential information they may reasonably require.

Main Tasks:

+ Act as first- and main point of contact for all customers, clients, and guests throughout their ‘lifecycle’ within the training center.

+ Act as pivot between clients/guests and the various back-office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.

+ Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request

+ Prepare client’s materials for course delivery by: Ordering/printing required course documentation for clients.

+ Ensure facilities are ready, prepared and organized in support of training delivery

+ Solidify and assist with TSA Approval Process.

Skills, Capabilities & Competencies

+ Minimum of 3 years in Customer Service role required

+ Attention to detail

+ Meet deadlines within prescribed timeframes

+ Able to thrive in a team environment and contribute to team objectives

+ Excellent presentation and communication skills

+ Able to work onsite

+ Must be able to work every other weekend, if needed

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time.

+ Occasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles.

+ Constantly remains in a stationary position, standing or sitting.

+ Occasionally moves about accomplishing tasks or travel.

+ Occasionally adjusts or moves objects up to 20 pounds.

+ Constantly performs repeating motions involving wrists, hands, and fingers.

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Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us a t [email protected] .