• Quality Analyst

    Ford Motor Company (Allen Park, MI)


    In this position...

     

    The Quality Analyst is responsible for ensuring that services and processes meet the established standard set by the organization.

     

    You will partner across operational functions to drive continuous improvement, ensure compliance, and uphold customer expectations. The ideal candidate is detail-oriented, collaborative, and passionate about delivering high-quality results.

     

    What you'll do...

     

    + Evaluate case analysts for consistency, accuracy, and performance to metrics.

    + Deliver actionable feedback to improve the quality of the response and ensure great customer experience.

    + Guide and coach team members to enhance technical skills and process efficiency to improve performance.

    + Work collaboratively with Commodity Supervisors, Team Leaders, and Subject Matter Experts to develop and implement action plans to improve quality.

    + Contribute to continuous improvement initiatives to improve efficiency and effectiveness.

    + Facilitate calibration sessions to discuss and resolve issues and ensure stakeholders are aligned to operational objectives.

    + Create quality score cards to track performance level.

     

    You'll have...

     

    + Associates of Applied Science (AAS) or Associates of Science (AS) Degree

    + 2+ years of technical automotive experience

    + 2+ years of process coordination and Quality Assurance methodology experience

     

    Even better, you may have...

     

    + Bachelor of Science Degree preferred

    + Proven work experience in quality assurance or a similar role

    + Ability to document and troubleshoot issues

    + Strong interpersonal skills to hold people accountable

    + Reliable & diligent worker

    + Collaborative team player

    + Analytical and problem-solving aptitude

    + Proven attention to detail

    + Ability to work independently, forward-thinking in problem solving

    + Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization

     

    You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

     

    As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

     

    • Immediate medical, dental, vision and prescription drug coverage

    • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

    • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

    • Vehicle discount program for employees and family members and management leases

    • Tuition assistance

    • Established and active employee resource groups

    • Paid time off for individual and team community service

    • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

    • Paid time off and the option to purchase additional vacation time.

     

    For more information on salary and benefits, click here: https://fordcareers.co/GSR

     

    This position is a range of salary grades 5-6.

     

    Visa sponsorship is not available for this position.

     

    Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

     

    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

     

    This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

    \#LI-MG3

    **Requisition ID** : 57086