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We are looking for an experienced and motivated Supervisor of Business Applications to lead and support a team responsible for delivering stable, secure, and high performing business applications. This role plays a critical part in ensuring technology solutions effectively support key business functions while driving continuous improvement and innovation.

Team Leadership and Application Operations

Supervise the day to day operations of the Business Applications team, providing direction, support, and mentorship to ensure reliable application performance. Oversee the configuration, implementation, and ongoing support of business applications to ensure alignment with organizational goals. Manage incident response and troubleshooting efforts in collaboration with internal teams and external vendors. Ensure accurate documentation of business processes, system configurations, and application changes. Partner with IT leadership to define and execute strategies for application development, optimization, and support. Maintain strong relationships with third party vendors and manage contracts related to business applications. Promote application performance, security, and compliance with internal policies and industry standards. Support team development by coaching and mentoring application analysts and encouraging professional growth. Stay current on emerging technologies, trends, and best practices and recommend improvements where appropriate.

Application Development and Support

Oversee the development, enhancement, and maintenance of business critical applications supporting financial operations such as Accounting, Risk Management, and Treasury. Ensure applications operate efficiently and address performance issues, defects, and enhancement requests in a timely manner. Collaborate with business stakeholders to gather requirements and translate them into clear technical specifications. Coordinate application upgrades, system integrations, and migrations while minimizing disruption to business operations.

Stakeholder Management and Collaboration

Serve as a primary liaison between business users, IT teams, and external vendors to ensure applications meet business needs and strategic objectives. Facilitate clear communication around project timelines, deliverables, and expectations. Work closely with other IT leaders and teams to ensure seamless integration of business applications across the enterprise.

Continuous Improvement and Innovation

Drive initiatives to improve application reliability, performance, and functionality. Evaluate new tools, technologies, and practices that can enhance team efficiency and application effectiveness. Stay informed on industry trends, software advancements, and cloud technologies to support future improvements.

On Premises, Hybrid, and Cloud Environments

Supervise applications across on premises, hybrid, and cloud environments. Partner with infrastructure and cloud teams to ensure stable, secure, and high performing application environments. Support the transition of applications to cloud or hybrid architectures in alignment with organizational cloud strategies. Ensure governance, monitoring, and proactive optimization across all environments.

Risk, Compliance, and Security

Ensure business applications comply with regulatory requirements and internal security standards, including SOX and PCI DSS. Collaborate with cybersecurity teams to protect applications from threats and vulnerabilities. Support audits, risk assessments, and disaster recovery planning for critical applications.

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

A minimum of five years of experience in the implementation, configuration, and support of business applications, with strong troubleshooting and problem solving skills. Prior experience supervising or managing application development or support teams is preferred. Experience in the financial services industry and familiarity with DevOps tools and practices are highly desirable.

Certifications

Cloud certifications such as AWS or Azure and project management or Agile certifications such as PMP or Agile are preferred.

Technical Knowledge and Skills

Strong understanding of enterprise business applications such as ERP and CRM platforms. Experience with application integrations, data management, and workflow automation. Excellent communication and collaboration skills with the ability to work effectively with both technical teams and business stakeholders. Strong organizational skills and the ability to manage multiple priorities. Knowledge of regulatory compliance requirements including SOX and PCI DSS.

If you are passionate about leading application teams and delivering reliable technology solutions, we encourage you to apply to this job

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

For information on the compensation range for the job and an overview on benefits that HTC Global Services offers please email [email protected]. The salary, other compensation and benefits information shared by HTC would be accurate as of the date of sharing the information. The disclosed range would consider factors not limited to, geographic location, educational qualification, relevant experience, certifications, skills, suitability/fit for the role, and business or organizational needs. HTC Global services reserves the right to modify the ranges at any time, subject to applicable law.

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